Account Manager-CXM West Coast Region 75,000 to 85,000 Base + Commission Eligible

Account Manager-CXM West Coast Region

Location Remote

Classification Exempt

Salary Range $75000 - $85000 Commission Plan Eligible

Travel Required Up to 75% for In-Store Dealer Visits

Leadership Level GS 5 to GS 7

AutoAlert is the original disruptor in the automotive software space. Our Customer Experience Management (CXM) platform is revolutionizing the dealership-customer relationship creating direct opportunities for meaningful connections and seamless experiences both online and offline.

About AutoAlert

AutoAlert offers a portfolio of innovative solutions that maximize dealership profitability by focusing on customer relationships and creating direct opportunities for meaningful data-driven connections. Founded in 2002 AutoAlert is the leading automotive software and data mining provider enhancing customer relationships that lead to repeat sales service and increased loyalty. AutoAlerts mission is to empower innovative automotive partnerships to improve data-driven customer experiences. AutoAlert is proud to lead the industry in data security with independently audited high-level security in place via Soc 2 Type 2 and ISO / IEC 27001 : 2013 certifications.

Role Description

The CXM Account Manager is a consultative proactive engagement position with the primary responsibility of CXM client retention product consulting / training and success. You are responsible for enhancing client knowledge and usage of the AutoAlert CXM platform(s) in a consultative and empowered pro-active approach. You will be charged with client retention market growth and maintaining strong relationships with your assigned dealer partners.

You are a team player with strong problem-solving skills and an innovative mindset. You will be a part of a creative diverse collaborative team of hardworking individuals with the overall goal of increasing brand favorability customer engagement and advocacy and revenue growth.

Assume lead point of contact for dealership once dealership has launched

Travel as necessary to maintain in-store dealership presence

Build relationships across key stakeholders in the dealership including Dealer Principal General Manager BDC Manager General Sales Manager Service Director and more

Monitor dealership metrics ROI reporting and opportunities for utilization with the Dealer Principal or General Manager demonstrating the value of AutoAlert

Consult and strategize with client leadership on a monthly basis

Enhance client knowledge and usage of the AutoAlert programs

Hold dealerships accountable for utilizations

Ensure plans for AutoAlert training within the dealerships are completed and accounts are properly maintained

Complete all relevant administration of paperwork and / or reports required by the dealership and in compliance with AutoAlerts established policies and procedures

Provide best practices and troubleshooting suggestions

Educate and assist clients how to properly utilize AutoAlert resources and guide customers to the appropriate location for training

Ensure monthly collaboration with dealership leaders confirming Digital Portal accuracy for affiliated direct mail

Act as liaison within territory to internal sales counterparts identifying new opportunities through organic referrals

Assist Accounting team with billing inquiries invoicing and accounts receivable

Partner with Training team in completing training sessions as needed

Other duties as assigned

Your Impact and Experience

Bachelors degree preferred

Minimum 5 years of high-level automotive experience preferred

Customer service / support experience preferred

Strong computer software literacy

Knowledge of market and competition

Consistent track record of achieving personal and team goals

Ability to grow business in a strategic manner including communication generation

Demonstrated ability to engage customers across platforms (video email webinar etc.) maintaining a high standard of confidentiality organization and documentation

Ability to work cooperatively and collaboratively with all levels of the organization to maximize performance creativity problem solving and results

Adapt in a positive manner to changing priorities and remain calm in a fast-paced environment

Excellent customer-facing soft skills to interact with internal and external customers

Supervisory Responsibilities

This position has no direct supervisory responsibilities but works with other team members inside and outside of the department.

Across all teams we look for the following values :

Be a Role Model

Be Passionate About our Partners Success

Own Working Together

Deliver Results

Living the AutoAlert values is core to all team members success. We welcome and encourage all people of diverse backgrounds experiences abilities and perspectives. We are an equal opportunity employer focused on providing a positive place for you to grow your career.

Accommodations

If you require assistance applying for open positions please reach out to Human Resources at .

Benefits

AutoAlert provides a robust benefits package to eligible employees. Eligibility requirements apply to all plans in the United States and Canada. AutoAlert reserves the right to alter benefits offerings at will.

Posting Statement

AutoAlert is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment regardless of race color religion sex sexual orientation gender perception or identity national origin age marital status protected veteran status or disability status.

AutoAlert does not accept unsolicited headhunter and agency resumes. AutoAlert will not pay any third-party agency or company that does not have a signed agreement with AutoAlert.

Required Experience :

Manager

Key Skills

Business Development,Company Policies,Customer Service,Financial Performance,Revenue Growth,Oversight,Regional Sales,Account Management,Project Management,Product Line,Ensure Compliance,Human Resources,Procedures,Sales Goals,Direct Reports

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 75000 - 85000