Field Support Specialist

Job Description

Job Description

Description :

ARG Industrial is currently seeking a dedicated and detail-oriented Field Support Specialist to be a part of our energetic and dynamic Spokane, WA team. If you are a self-starter who enjoys working collaboratively with others, possesses strong communication and organizational skills, and thrives in a customer-oriented environment, we encourage you to apply.

At ARG Industrial, we pride ourselves on delivering high-quality hose, fittings, and industrial products to a diverse range of markets and industries, including equipment manufacturing, transportation, oil and gas, marine, construction, food & beverage, government, and more. We provide meaningful service throughout Alaska, Oregon, Washington, and Northern Idaho. As an employee-owned company, we believe in the power of our team members to make a real impact.

Job Responsibilities

• Embody the ARG Industrial Core Values of authenticity, taking ownership, being helpful and collaborative, having a desire to elevate and evolve, and exhibiting grit.
• Work collaboratively with the Outside Sales team through new customer introduction, comprehensive training, and site-specific FSS processes.
• Manage customer inventory on-site, including receiving, organizing, and putting away products based on established minimum and maximum levels.
• Write up customer orders based on inventory levels and customer requirements.
• Provide on-site training to customers on equipment usage and industry-related best practices.
• Maintain a clean and organized work environment, ensuring shelves, bins, and equipment are set up properly.
• Troubleshoot any issues that customers may encounter with inventory or equipment.
• Contributes to the crimper set up team, offering on-site training, troubleshooting, and diagnostic assistance.
• Communicate orders and other information effectively with internal team members to ensure prompt and accurate customer service.
• Represent ARG Industrial in a professional manner, adhering to company policies and maintaining a neat and presentable appearance.
• Perform other duties as assigned.

Successful candidate will possess :

Education

High school diploma, or equivalent evidence of educational proficiency at the high school level.

Experience

Experience in inventory management preferred, ideally within a warehouse. Experience in providing customer service and troubleshooting preferred.

As an employee-owned company, we hold a deep commitment to our customers, co-workers, and their families. Therefore, our work environment is 100% drug-free . All applicants will be subject to a pre-employment drug screening, as well as random drug tests throughout the probationary period and employment tenure. If you cannot meet this requirement, we kindly ask you not to submit your application for consideration.

In addition to being a part of a thriving company with a positive work environment, we offer a competitive salary, an Employee Stock Ownership Program (ESOP), excellent medical, dental, and vision benefits, a 401(k) plan with a match, paid holidays / vacation / sick time, and performance bonuses.

If you believe you embody our core values and meet the qualifications for this position, we encourage you to apply. Visit our website at https : / / alaskarubbergroup.com to learn more about our company and submit your application today! Be a part of ARG Industrial and let's build a brighter future together.

We are an Equal Employment Opportunity / Affirmative Action (EEO / AA) Employer

Requirements :