Strategic Solutions Executive, Epic
The Strategic Solution Executive is a trusted solution advisor and content-deep executive to Nordic's valued clients : building strong client relationships in the areas relevant to their solution focus, bringing thought leadership and industry content to our clients as a representative of Nordic, collaborating with Nordic Business Line delivery executives to match and revise Nordic solutions to meet client needs, leading and supporting business development and growth opportunities in their area of focus, and prospecting new opportunities within existing Nordic clients and new clients to expand Nordic's brand and services.
To be successful in this role, the Epic Strategic Solution Executive should have demonstrated success in the following :
- Having deep knowledge of Epic's architecture, functionality, and GTM approach with history of Epic certification
- Creating strong relationships within Epic and Epic customers to leverage as needed to inform best practice recommendations for Nordic clients
- Working with cloud and niche vendors to architect solutions beyond the Epic platform by applying design thinking to improve user experience and care quality while driving financial improvements
- Leading and managing change associated with successful adoption of Epic and other digital tools and platforms across stakeholder groups
- Articulating platform value to the strategic priorities, operating models and KPIs of Nordic's client's C-suite, operational leadership and IT leadership teams
- Developing innovative GTM approaches for consulting delivery and sales related to Epic services and platform optimization
- Serving as a thought leader within the health IT industry
- Demonstrating tireless commitment to delivery excellence
Key Responsibilities
The Strategic Solution Executive will work across multiple accounts, to originate and support revenue growth in their solution area, incorporating Nordic's service catalog across any lines of business (Transformation & Innovation Services, Implementation Services, Staffing Services, and Managed Services). Key responsibilities, aligned to key areas of focus and collaboration, include but are not limited to :
Delivery Engagement
Collaborate and partner with Delivery leaders to develop go-to-market (GTM) strategy, roadmap, messaging, and engagement planDefine and coordinate development of GTM content, approaches and artifacts, working collaboratively with Delivery and Marketing team membersContribute to solution design approach, plan and pricing approach in collaboration with Delivery leadersElevate Nordic's market differentiators in GTM solution planning and GTM messagingPartnership Leadership
Develop relationships with related solution vendors, collaborating with Nordic Partnership and Delivery leaders, to expand Nordic's GTM sales approachProvide feedback on partnership success in driving solution sales and revenueClient Engagement
Provide Sales team members with strategic solution insights, coaching, mentoring and leadershipAlign solution messaging to customer personas to expand Nordic's value proposition to our customers' strategic plans and prioritiesIdentify and develop relationships with client buyers within existing clientsIdentify and develop relationships with client buyers at new and dormant clientsEnable GTM campaigns in collaboration with Delivery leaders and MarketingDevelop workshop approaches focused on Solution sales, elevating Nordic GTM approachCoordinate with other Nordic teams and resources to develop content for delivery and / or presentation to clientFacilitate introduction of Delivery and Sales team members to client for long-term relationship development and ownershipMaintain contact and communication with clients to help ensure smooth delivery start-up and relationship strength as part of Nordic's commitment to being 100% referenceableSales Leadership
Demonstrate a high sense of urgency, with ability to independently drive opportunities and revenue through existing and new accountsFollow Nordic standard processes while identifying, developing, managing, and winning solution sales opportunitiesDevelop and manage a pipeline of opportunities to satisfy individual, regional, and team metricsDisplay leadership skills that best represent Nordic's Maxims and commitment to 100% referenceability, both internally and externallyLead coordination, creation and delivery of customized proposals in response to client RFP specific to solutionRepresent Nordic at industry conferences and events, focused on discovering opportunities and leads that result in Nordic revenueAdhere to Nordic's sales discipline requirements related to documentation guidelines to track and maintain client leads, account plans, client communications, and client contacts in CRM and ensuring its complianceWork on internal business operations projects that may be assigned on an ad hoc basis and assist in other corporate initiatives as necessary, directed, assigned, or requestedSkills and Experience
Must demonstrate and embody Nordic's Maxims15 years of relevant professional experience. Bachelors degree required, Masters preferredProven leadership experience in sales and delivery of professional services within healthcare market related to the area of strategic solution focusStrong track record of building, developing, and maintaining client relationships at all levels of a healthcare organization, focusing on senior executive relationshipsProven, resilient and tenacious aptitude and capacity to drive customer success and happinessExperience working in a fast-paced, solutions-oriented environment where anticipation of client needs and GTM creativity is a frequent needDemonstrated ability in conceptualizing both problems and solutions, and converting concepts to actions in a way that is compelling for clients and actionable by team members as part of go-to-market solution strategy and planEffective communication skills, both internally and with customersExcellent content production capability as a vehicle to communicate solutions to internal and external markets and stakeholdersStrong sales documentation and performance management disciplineExperience in developing and deriving value from partner relationships to drive solution revenue growthAppreciates and supports the acceleration of change within both Nordic and our client's as a new operating standardAdditional Details
Willingness to travel up to 75% of the timeMust be accessible and available to perform work functions at any time, including nights, weekends and holidaysNordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.