Technical Account Manager

Hyperion Managed ServicesTroy, MI, US

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Job Description

Are you a seasoned IT professional looking for a career change? Are you looking for an innovative organization that fosters teamwork and supports your professional and personal development?

We are currently looking for professional and experienced full-time Technical Account Manager to join our team. This position builds and maintains relationships with existing customers while making sure customer satisfaction is ensured.

Perks :

Competitive salary based on qualifications
Bonuses
Commissions
Mileage reimbursement
Paid time off
Certification education reimbursement
Room for advancement in the company
401k with company match
Health Insurance with company contribution
Life insurance
Long term disability

Job Responsibilities :

Manage account relationship with account primary contacts

Managing product life cycle and renewals

Developing and providing customer reports and dashboards

Providing escalation to ensure service quality

Gather feedback on customer service and quality

Perform regular business reviews

Quoting and selling new equipment and services

Manage projects within client relationships, working to carry out client goals while meeting company goals

Identifies opportunities to grow business with existing clients

Service multiple clients concurrently, often meeting deadlines

Other duties as assigned by supervisor

Job Requirements :

Must have technology account manager experience

Must have reliable transportation

Bachelor’s degree in related field preferred

About Our Company

Hyperion Managed Services is a Managed IT Services Provider for small to mid-sized organizations located in Michigan. We provide Managed IT Services, Support and Consulting where we act as the IT department for our clients and assist larger organizations with IT projects. To learn more about our company visit our website at : www.hyperionms.com.

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Technical Account Manager • Troy, MI, US