Services Business Strategy Senior Director- Retail Execution

Salesforce Business Strategy Director

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? Agentforce is the future of AI, and you are the future of Salesforce.

Applications will be accepted until 12 / 12 / 2025.

Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team's expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.

Our Business Strategy Directors lead dedicated, impactful, collaborative teams passionate about delivering complex, transformational strategy engagements. Partnering with C-level customers, they craft innovative, industry-specific and experience-led strategies which clearly define the vision, metrics and roadmap to achieve desired business outcomes. Business Strategists work with our key industry customers, partners, and technical delivery leaders to drive scale, speed to value and a sustained landscape for future success.

Do you have consumer goods retail execution management experience, either working at a consumer goods company, consultancy, or software company that provides retail execution solutions? Do you have experience with the Salesforce platform and Salesforce's Consumer Goods Cloud application? In addition to being a REX practitioner, are you also a thought leader and are comfortable sharing and applying leading practices around Cycle Planning & Territory Designing, Retail Execution Management, Retail Store Audits, Order Capture & Management, Merchandising, Promotion / Rebate Management, Van Sales & DSD processes, Retail Activity Optimization & Artificial Intelligence use cases like Image Recognitions, AR / VR, etc?

We believe the best industry strategists are those who obsess over the creation of customer and business value and will have a customer-centric and collaborative mentality, willing to commit to the customer, and will break down barriers to ensure customer success.

Are you passionate about Customer Success and would you like to work at the forefront of Digital Innovation at one of the fastest growing CRM companies? This is the job for you!

Responsibilities

• Provide industry subject matter expertise as it relates to Salesforce products and services during the sales and delivery cycles.
• Help position and sell large-enterprise consulting engagements to customers. Work cross-functionally within Salesforce to define the program scope, team, value narrative and pitch.
• Conduct assessments and facilitate workshops to develop a future-state vision.
• Perform and distill customer, industry and end-user research to identify key customer needs, expectations and experience-led business opportunities.
• Identify enterprise business process / operations improvements to realize efficiencies and increase impact.
• Develop multi-year, strategic roadmaps for immediate delivery that prioritize investments and support business objectives.
• Help business and technology leaders adopt new digital operating models, governance strategies and approaches.
• Uncover future Sales opportunities to drive customer value.
• Develop strategic use cases to project the value of strategy, case for change and implications for the organization.
• Cultivate solution / organizational adoption and strategy evolution to continue to deliver value with quicker delivery cycles.
• Develop an Industry Strategy competency, share standard methodologies, advise and collaborate with peers.

Preferred Qualifications

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future but to redefine what's possible for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including : time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link.