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Call Center Representative / Dispatcher

Call Center Representative / Dispatcher

PrideStaffColumbus, OH, United States
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Are you a highly organized and detail-oriented individual with a passion for supporting vital community services? We're seeking a dedicated Operations Coordinator to join our team and play a crucial role in facilitating interpretation services for individuals in healthcare, legal, educational, and social service settings.

We're looking for someone who :

  • Possesses a keen eye for detail and a strong eagerness to learn.
  • Is flexible and thrives in a fast-paced environment .
  • Is a true team player .
  • Takes initiative and excels at multi-tasking .
  • Communicates professionally and efficiently , both in person and over the phone.

If this sounds like you, we encourage you to apply!

Responsibilities

Upon joining our team, you will :

  • Manage a high volume of incoming calls .
  • Schedule multilingual interpreters for various assignments.
  • Conduct inspections and ensure quality control .
  • Collect, enter, and analyze data to maintain accurate records.
  • Submit comprehensive reports.
  • Monitor and review progress and accuracy of assignments.
  • Complete a background check and pass a drug screen.

    • Qualifications

    We're looking for candidates who have :

  • A high school diploma and prior customer service or dispatch experience .
  • Typing proficiency of at least 35 WPM and intermediate computer skills (testing may be administered).
  • Proficiency in Microsoft Excel (testing may be administered).
  • The ability and willingness to work from our office location .

    • Benefits

    We value our employees and offer a comprehensive benefits package (after being officially hired), including :

  • Paid holidays after 90 days of employment.
  • Ten (10) days of Paid Time Off after 90 days of employment.
  • Medical, Dental, Vision, and Life insurance .
  • 401K and Profit Sharing opportunities.
  • Free parking .

    • Compensation / Pay Rate (Up to) : $20.00

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    Call Center • Columbus, OH, United States