Retail Center Sales Associate

Job Description

Job Description

UPS Store 7885

World Class Customer Service provider

Job description

Mandatory Hours :

Mon- Fri 8 : 15AM to 2 : 15PM

Mon- Fri 2 : 15PM to 7 : 15PM

Option 1 : Saturday : 9 : 15AM to 3 : 15PM

Option 2 : Sunday : 9 : 15AM to 3 : 15PM

Pay Frequency : Bi-Weekly

Responsibilities :

Delivers outstanding customer service to walk-in customers and telephone inquiries

Continuously practices good listening skills with customers, UPS Store team members, and leadership

Takes ownership of the customer's shipping needs and offers viable solutions

Takes action to learn all product and service offerings, alternative solutions, and industry trends

Operates all equipment, software, and devices in an expert fashion and is willing to teach others

Maintains a clean, organized, and safe working environment

Stays current with web based training and best practices

Empathizes and manages demanding, impatient, and / or frustrated customers to turn a stressful event into a positive experience

May open and / or close the store and perform end-of-day accounting, etc.

Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents

Takes ownership of customers packing, shipping, and / or print problems and offers viable solutions

Skills :

Good computer skills, including Microsoft Office and Adobe Suites

Strong verbal and written communication skills, and math

Prompt, reliable, and responsible

Able to lift 35 pounds

Must have reliable transportation

Should become a notary (Expenses will be taken care)

Prior UPS store associate experience is not needed

Additional Good To have

• Prior UPS store associate experience
• POS Knowledge : Familiarity with Point of Sale (POS) systems and ability to process transactions accurately

Note : This job description is intended to provide a general overview of the position. Other duties may be assigned as needed.

Benefits :

Casual and creative work environment

Flexible Schedule

Discounts on shipping

Formal On-the-Job Training Program

No Health benefits are provided

Job Type : Full - Time / Part - time

Pay Range : $14 - $16 per hour

Expected hours : Flexible

Shift : Morning and Evening

Work Location : In person