Adult Services Manager

Adult Services Manager

We are seeking to hire an Adult Services Manager to not only champion vital programs and curate cutting-edge resources but also to lead, mentor, and inspire a dedicated team driving these strategic initiatives forward. If this sounds like an exciting opportunity, we want to hear from you!

Under limited supervision, the Adult Services Manager provides leadership and supervision to library staff, while overseeing functions in assigned service areas of adult services.

Essential Duties & Key Responsibilities

Contributes to an internal culture of positivity, excitement for continuous organizational change, and a customer focus, through communication and action that reflects the City of West Fargo's values (teamwork, respect, integrity, communication, and service). Communicates courteously and professionally. Develops working relationships with others in carrying out job functions. Works with the Library Director to provide leadership to the library as a whole and to develop and implement a strategic vision for the library. Assists with the development of the annual operating budget. Administers the budget, identifies future needs, and assists with preparing budget requests in assigned areas of responsibility. Reviews, revises, and develops library policies and procedures as determined by the Library Director regarding library operations and the delivery of services. Pursues funding support opportunities; identifies and applies for grants and other funding sources; prepares for and administers funding opportunities such as grants, donations, and gifts as directed by the Library Director. Collaborates with the Library Director to establish adult services standards, guidelines, and procedures to ensure the delivery of consistent and high-quality library services. Provides library-wide leadership, advocacy, and expertise in the areas of adult services and readers' advisory. Evaluates library services to ensure continuous improvement, and alignment with the library's strategic plan. Analyzes statistics on events, attendance, and services. Identifies and analyzes emerging community issues and needs, library trends, and technologies in relation to adult services to determine directions for related library programs, services, and collections. Fosters an adult services culture that embraces change, innovation, and continuous learning. Provides leadership and oversees staff in the planning and implementation of recreational and educational library events for adults. Works collaboratively with the Youth Services Manager to develop and execute programs and services for shared target audiences. Develops, plans, and delivers recreational and educational library events for adults. Collaborates with staff to ensure timely publicity for events. Provides leadership in outreach activities to area institutions and oversees library staff participation in outreach activities. Oversees and coordinates materials delivery services. Oversees planning and mounting of exhibits and displays. Establishes contacts with organizations and businesses in the West Fargo community, plans the library's participation in community events, and works with library staff to establish offsite programming. Communicates with stakeholders and prepares presentations about the services, outcomes, and impact of the library. Collaborates with regional libraries and other organizations to provide joint library programs. Within assigned areas of responsibility, supervises, develops schedules, approves timesheets, participates in hiring and termination procedures, disciplinary actions, and performance reviews. Provides direction, coaching, and training to assigned staff. Ensures that direct reports are trained in safe work practices and that safety procedures are followed. Oversees the collection development and management for specific areas of the collection and delegates collection assignments within team. Responds to patron purchase requests and reviews donated items for possible inclusion in the library's collection. Serves on library teams and committees as assigned. Performs shifts at the service desk including advanced reference services. Acts as Librarian in Charge when assigned. Addresses and resolves difficult customer service interactions and incidents as they arise. Works independently or with other staff to create and edit documents. Performs other duties as required or assigned.

Minimum Qualifications

• Master's degree in library science or a closely related field.
• Two years of customer service experience in a library.
• Two years of previous supervisory experience.
• Equivalent combination of education and experience is acceptable.
• Ability to create and maintain effective working relationships with peers, superiors, other City departments, subordinates, vendors, contractors, external government agencies and organizations.
• Strong communication skills, both orally and in writing.
• Valid driver's license.

Supplemental Information

PHYSICAL AND MENTAL DEMANDS

WORKING ENVIRONMENT