Description of Primary Duties
Responsibilities :
- Identifying and resolving customer issues with software, University systems, computers, mobile devices, peripherals, network connections, and printers via phone, chat, remote support, and in-person.
- Providing top-notch customer service and technology support for University students, faculty, and staff
- Tracking all support work done in the IT work management system and documenting full details of support interactions
- Creating and following technical guides and process documentation
- Working on special projects and performing other duties as assigned
Required Qualifications
Work Requirements
Meet Student Employment qualifications
Must be able to work approximately 15-20 hours per weekBe punctual and reliable in attendanceMaintain a positive attitude and customer empathyRepresent Computer Services in a professional mannerWhat makes a good Computer Services Student Technician :
Strong customer service skillsStrong written and verbal communications skillsAbility to gain technical knowledge of campus supported software and systemsAbility to gain skills in technical and process documentationAt least one semester of experience with Missouri State systems as a registered student.Preference will be given to students with at least two years remaining in their degree program.Required Certifications Additional Qualifications