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Head of Operations
Head of OperationsRDI Technologies, Inc. • Knoxville, TN, US
Head of Operations

Head of Operations

RDI Technologies, Inc. • Knoxville, TN, US
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About RDI :

  • Are you ready to be part of something groundbreaking?
  • At RDI Technologies , we are transforming the way industries see and solve problems with our Motion Amplification® technology.
  • By turning ordinary video into a powerful diagnostic tool, we help companies across manufacturing, aerospace, automotive, R&D and more detect unseen motion, prevent costly failures, and design better products.
  • As a fast-growing, innovative company we offer an exciting, dynamic workplace where your ideas matter, and your contributions drive real impact.
  • Whether you are passionate about technology, problem-solving, or shaping the future of industrial reliability and research and development, RDI Technologies is the place to grow your career and make a difference .
  • Join us and be part of a team that is changing the way the world sees motion!

Job Overview :

  • The Head of Operations is a critical, high-impact role responsible for the strategic planning, management, and execution of RDI’s end-to-end Operations and Customer Support functions.
  • This role is the primary leadership presence for the Knoxville office staff and is responsible for managing day-to-day business efficiency, quality assurance, logistics, and assembly.
  • This individual must possess the strategic acumen to lead teams and the deep technical aptitude to troubleshoot and certify camera production.

    • Essential Responsibilities and Duties :

  • 1.

    • Strategic & People Leadership On-site Leadership :

  • Serve as the leading on-site executive, fostering a collaborative and high-performance culture for all Knoxville-based employees.

    • Team Management :

  • Directly manage the Operations team, including the Director of Customer Support, Lead Operations Associate, and other support staff.
  • This includes setting clear objectives, performance management, coaching, and career development.

    • Strategic Planning :

  • Consult with the CEO and C-Suite to set strategic operational goals, drive cross-functional process improvements, and ensure alignment across Sales, Marketing, and R&D.

    • General & Administrative (G&A) Oversight :

  • Manage essential high-level G&A functions, including interfacing with outsourced HR, assisting in selecting benefits / 401k plans, and maintaining organizational policies and documentation. 2.

    • Manufacturing & Quality Control Oversight :

  • Direct the entire manufacturing and assembly process for all RDI camera systems, from component arrival to final shipment.

    • Hands-on Production Leadership :

  • Serve as the visible and hands-on operational leader for the manufacturing floor, personally engaging in complex assembly, test, and quality control procedures to drive daily efficiency and lead by technical example.

    • Throughput and Quality Accountability :

  • Hold ultimate ownership and report on key manufacturing performance indicators (KPIs), specifically targeting improvements in assembly throughput, quality yields, and reduction of time-to-shipment.

    • Technical Assembly & Testing :

  • Directly oversee, and assist as needed, with the intricate assembly, wiring, programming, testing, and calibration procedures to ensure every camera meets our rigorous quality standards.

    • Vendor Management :

  • Act as the primary point of contact for key manufacturing partners, working directly with external vendors to address and resolve any manufacturing or quality control challenges (focused on technical issues).

    • Efficiency & Cost Management :

  • Review financial performance and operational metrics to identify and implement process improvements that reduce costs, improve throughput, and increase profitability.

    • Quality Assurance :

  • Own the Quality Management System (QMS) as it relates to assembly and testing, ensuring strict adherence to Standard Operating Procedures (SOPs) and Quality Control Test Procedures (QCTPs).

    • Hands-on Support :

  • Be prepared to step into the assembly process as needed to train, troubleshoot, and directly support the operations team during peak volume or complex builds. 3.

    • Logistics, Fulfillment & Inventory Supply Chain Management :

  • Oversee strategic planning for the supply chain, coordinating with the Procurement team to ensure timely material flow.

    • Order Fulfillment :

  • Direct order fulfillment processes, including domestic and international logistics, ensuring on-time and high-quality product delivery to customers and resellers.

    • IT / Project Management :

  • Drive the implementation and optimization of company-wide IT and ERP tools (e.g., NetSuite), overseeing major projects like software deployments.

    • Qualifications Experience :

  • 5+ years of progressive management experience in a high-tech manufacturing, assembly, or engineering environment.
  • Previous Director or Senior Manager experience is required.

    • Relevant Team Leadership :

  • Proven experience leading a technical, hands-on team of 5 to 10+ members focused on electronics assembly, service, and / or repair within an industrial or specialized manufacturing environment.

    • Leadership :

  • Proven ability to lead, mentor, and manage a diverse team, demonstrating strong interpersonal and communication skills.

    • Technical Acumen :

  • Deep, functional knowledge of electro-mechanical assembly, quality control processes (SOP / QCTP), and the ability to troubleshoot production-floor issues.

    • Business Systems :

  • Proficiency with Enterprise Resource Planning (ERP) systems (NetSuite preferred) and Customer Relationship Management (CRM) tools (Salesforce preferred).

    • Education :

  • Bachelor’s degree in Business Administration, Engineering, or a relevant technical field required.
  • Required Training (Provided by RDI) Must become IRIS-M / MA SUITE certified within first quarter of hire.
  • HazMat / Dangerous Goods training must be completed within 45 days of hire.
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