Call Center & Patient Access Representative

Job Description

Join a growing healthcare team dedicated to improving patient access and care coordination. The Call Center & Patient Access Representative  plays a vital role as the first point of contact for patients—managing scheduling, registration, insurance verification, and delivering exceptional customer service in every interaction.

Key Responsibilities

Serve as a patient-experience advocate by providing compassionate, accurate, and timely support.

Answer a high volume of incoming calls on a multi-line system, scheduling and confirming patient appointments.

Perform patient registration, check-in, and check-out when covering the front desk.

Verify and update demographic and insurance information at each visit.

Navigate insurance portals to confirm eligibility, co-pays, and coverage details.

Collect payments for co-pays and outstanding balances; complete daily reconciliation reports.

Educate patients / guardians on required visit documentation and obtain all necessary signatures.

Coordinate closely with clinical teams to ensure seamless patient flow and care delivery.

Respond to messages, faxes, and team chats promptly and professionally.

Maintain HIPAA compliance and uphold confidentiality in all patient communications.

Required Qualifications

High School Diploma or equivalent required (college coursework in healthcare or administration preferred).

MediClear or equivalent HIPAA Privacy & Security Certification required.

1–2 years of experience in a healthcare or medical office environment preferred.

Strong customer-service and communication skills—both phone and in-person.

Comfortable handling multiple tasks in a fast-paced environment.

Compensation & Benefits

Competitive salary : $45,000 – $60,000 annually (commensurate with experience)

Medical, Dental, and Vision insurance

401(k) with employer match

Flexible Spending Account (FSA)

Paid vacation, holidays, and sick leave

Ongoing professional training and growth opportunities

Why Join Our Team

We believe patient access is where quality care begins. Our staff are empowered to make every interaction meaningful—helping patients understand their coverage, access care efficiently, and feel supported throughout their healthcare journey.

If you’re passionate about service, detail-oriented, and committed to maintaining the highest standards of confidentiality, we invite you to apply today.

Requirements

Assistant