Business Operations Analyst

City / State

Norfolk, VA

Work Shift

Rotating

Overview :

Job Title : Business Operations Analyst - Evening, Weekend & Holiday Coverage (24x7 Support)

Reports To : Director, Call Center Operations

Location : Remote

Position Type : Full-Time (Non-Standard Hours)

Workforce Management experience required! 24x7 on call availability may be required.

This is a remote position : Remote opportunities available in the following states : Virginia, North Carolina, Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington (state), West Virginia, Wisconsin, Wyoming

We are seeking a dedicated and flexible Business Operations Analyst to provide critical off-hours support for a high priority 24x7 account. This role complements our existing daytime coverage and ensures seamless customer service during evenings, nights, and weekends.

Key Responsibilities :

• Provide responsive and professional customer support during non-business hours (evenings, nights, weekends, holidays).
• Monitor and respond to incoming inquiries via phone, email, and chat.
• Escalate urgent issues according to established protocols.
• Document interactions and resolutions accurately.
• Collaborate with daytime staff to ensure continuity of service and knowledge transfer.
• Participate in on-call rotations as needed to maintain 24x7 coverage.
• Identify and report recurring issues or trends to improve service delivery.

Two Schedule are available :

Schedule 1 :

Schedule 2 :

Qualifications :

Preferred Traits :

Education :

Experience :

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is : $29.21.04 / HR - $48.68 / HR. Additional compensation may be available for this role such as shift differentials, standby / on-call, overtime, premiums, extra shift incentives, or bonus opportunities

Benefits : Caring For Your Family and Your Career

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission "to improve health every day," this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states :

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.