Data Analyst II

Job Summary

The Data Analyst II provides enterprise software support, design, development, installation, testing, and maintenance. The focus is on data integrations, reporting and business intelligence through the translation of business requirements into technical designs and providing documentation on technical specifications.

This position is located in Tulsa, Oklahoma and is required to work in the office at least 3 days a week.

Essential Functions

• Actively supports the Company’s commitment to safety and its “Core Values”.
• Represents the Company at all times with high moral standards while adhering to the Company’s “Code of Business Conduct and Ethics”.
• Serves as the Tier 2 escalation point for the Applications Analyst team.  Participates in providing risk assessment, benefits analysis and best practices.
• Monitors and provides triage, support and analysis for Service Desk work orders, provides guidance in solutions and tools for custom applications, data integrations and reporting focused incidents formulating the best approach to resolving issues and fulfilling service requests.
• Leads in the capture, analysis and presentation of other internal and external data as required.  Escalates only the more complex issues to Tier 3.   May also escalate to an outside vendor as needed.
• Engages with customers to gather in-depth information around the request or incident to be able to analyze and determine the best and quickest approach to resolution. Also provides training and education when needed.
• Leads in the design of new reporting, business intelligence, data integration and custom application needs. Performs project management duties including delegation of tasks to others within the IT team.
• Ensures that all updates, patches, development and / or corrective software has been fully tested and documented.  Leading the team in application administration, managing access, performance monitoring, and utilization tracking.
• Develops and performs testing for functional area’s initiatives and updates to ensure quality prior to customers.
• Recommends modifications to the application, reporting or integration configuration and utilization that reduce costs and improve service while securing our environment. Including suggestions to modify or enhance existing policies and procedures through managing customer needs and overseeing the big picture of our user base.
• Maintains documentation and provides knowledgebase content and mentorship to lower levels.
• Performs other responsibilities as required or assigned.

Qualifications

Physical / Special Requirements

Full-time employees are offered a comprehensive benefits package, including medical, dental and vision plans covering eligible employees and dependents, disability benefits, life and AD&D insurance, an employee assistance program (EAP), a 401(k) plan with company match, an employee stock purchase plan (ESPP), a robust wellness program and adoption assistance. Some employees may also be eligible for paid time off, tuition reimbursement and a performance or safety bonus program.

Follow us at Matrix Service Company  to view all of our open positions and for the latest news about our operating companies and our teams.

At Matrix, we are dedicated to building a diverse, inclusive, and authentic workplace. We encourage all whose experience aligns with the listed qualifications to apply and explore joining our organization.

EEO / M / F / Disability / Vets / Affirmative Action Employer

We are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, genetic information, marital status, disability, veteran status, or other legally protected characteristic or category.

Applicants must be currently authorized to work in the United States on a full-time basis.