Insurance Support Associate (San Antonio)

Insurance Support Associate

Join a fast-growing, multi-carrier insurance service team supporting clients across 46 states and 10+ lines of business. As an Insurance Support Associate, you'll play a key role in delivering warm, professional support to our clients. You'll handle email and chat inquiries, ensuring every interaction reflects our commitment to client satisfaction. You'll also document updates and redirect claims as needed. This entry-level role is designed to build foundational knowledge and prepare you for a long-term career in insurance operations. You'll have the opportunity to advance quickly through clearly defined levels, gaining new responsibilities, skills, and rewards at each stage. Our environment means high achievers can see tangible career growth in a short time.

Key Responsibilities

• Deliver warm, professional support via email.
• Identify and document key case details, resolving or redirecting issues efficiently.
• Maintain accurate records and follow through on client needs.
• Collaborate with internal teams to ensure seamless client service.
• Unwavering delivery of meeting or exceeding defined accuracy and turnaround benchmarks, ensuring casework is completed with precision and speed in alignment with service-level expectations.
• Placing the client first in all interactions obsession with client experience.

Basic Qualifications

Preferred Qualifications

Compensation

Career Path & Growth Opportunities

Why Join Us?

Equal Employment Opportunity

Goosehead is an equal opportunity employer and complies with all applicable federal, state, and local laws, rules, guidelines, and regulations. Goosehead strictly prohibits and does not tolerate unlawful discrimination against employees, applicants, or any other covered person because of race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, transgender status, age, physical or mental disability, veteran status, uniformed service, genetic information, or any other characteristic protected by applicable law. All applicants for employment and all Goosehead employees are given equal consideration based solely on job-related factors, such as qualifications, experience, performance, and availability.