Operations Technical Writer

Operations Technical Writer

• EverDriven, Greenwood Village, CO (Hybrid)

Salary Range :

$55,000-65,000 / year, plus bonus potential

Position Summary :

We are seeking a highly organized and detail-oriented Operations Technical Writer to join our Operations team. This role will be responsible for supporting the development, documentation, and maintenance of Standard Operating Procedures (SOPs) as well as ownership of the operations knowledge base platform to enable consistent execution of business processes across the organization.

Responsibilities

SOP Development & Maintenance : Ownership over drafting, formatting, and updating SOPs to ensure clarity, accuracy, and accessibility.

Playbook Creation & Maintenance : Support operations leaders in creating and maintaining role‑specific playbooks.

Process Documentation : Collaborate with the Business Process Improvement team to capture workflows and translate them into structured documentation and process maps.

Governance & Version Control : Maintain version history, approval records, and ensure alignment with compliance and internal standards.

Knowledge Management : Contribute to building and organizing a centralized repository for SOPs and related operational documents.

Cross‑Functional Collaboration : Partner with teams across Operations, Sales, Customer Success, and other departments to ensure procedures reflect best practices.

Continuous Improvement : Gather user feedback and recommend enhancements to the Business Process Improvement team to streamline and optimize documented processes.

Requirements

Education & Experience – Bachelor’s degree in Business Administration, Communications, Operations Management, or related field (or equivalent experience), plus 1–2 years in operations, documentation, or knowledge management.

Documentation Expertise – Demonstrated ability to develop and maintain SOPs, playbooks, process maps, and other structured documentation.

Tools & Systems – Proficiency with Microsoft Office, Google Workspace, and process mapping tools (e.g., Lucidchart, Visio, Miro); familiarity with project management platforms (e.g., Asana, Jira, Monday.com, Smartsheet).

Communication Skills – Proven ability to simplify complex processes through clear written and verbal communication, following style guides or templates.

Organization & Prioritization – Strong organizational skills with the ability to manage multiple projects in a fast‑paced environment while maintaining attention to detail.

Preferred Qualifications

Familiarity with knowledge management platforms or content management systems.

Understanding of SOP frameworks, documentation standards, or compliance‑driven documentation requirements.

Experience supporting process improvement initiatives or contributing to operational efficiency projects.

Familiarity with taxonomy design and content tagging to improve searchability.

Experience applying version control and governance frameworks (e.g., maintaining approval workflows, audit trails).

Success Measures

SOPs are developed and maintained in alignment with organizational standards.

Processes are documented in a clear, consistent, and accessible format.

Cross‑functional stakeholders report improved efficiency and consistency in execution.

The role contributes to building a culture of operational discipline and continuous improvement.

Benefits

Medical, Dental, Vision insurance

Virtual Doctor Visits with $0 Co‑Pay

Life Insurance (company paid)

Short Term Disability Insurance (company paid)

Long Term Disability Insurance (company paid)

Paid Time Off (PTO)

Paid Holidays

Paid Time to Volunteer

Flex Spending Account (FSA)

401K Plan (with an awesome employer match!)

Employee Assistance Program

Employee Discounts Program

Commitment to Diversity and Inclusion

EverDriven is a mission‑centered, action‑oriented company that honors diversity and inclusion. Our customers come from all walks of life and so do we. We strive to hire great people from a variety of backgrounds, not just because it’s the right thing to do, but because it makes our cultural health stronger.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, disability, age, or veteran status, or any other non‑merit based or legally protected grounds.

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