Field Technical Support Rep-1

Pay Rate : $19 - $21 / Hour

Job Description :

• Provides on-site field support to customers including installation, and servicing and repairing of systems and equipment.
• Answers customer questions and resolves issues.
• Refers other issues / questions to appropriate personnel / service area / manager for follow up, testing and troubleshooting.
• Assists in instructing customers in the operation and maintenance of systems / equipment.
• Acts as a liaison with customers on administrative and technical matters for assigned projects.
• Performs analyses and prepares reports on system problem trends and issues.
• Assists in applying engineering principles and practices as they relate to system design, process flow and / or discrete modeling.
• Interacts with the client's engineers, as necessary, to gather information, design changes, requirements, etc. to compile information for the overall solution design.
• Assists in translating the engineering design into software design and development of test plans to verify logic of new or modified technical programs.
• Performs testing of the final product and works with the client's engineers to assure that the product performs as planned.
• Assists in the design of basic technical programs for projects or enhancements to existing programs.

Basic Qualifications :

Other Qualifications :

Work Environment :