eComm Ops Specialist (W / M)

Ecomm Ops Specialist (W / M)

Amer Sports is a sporting goods company with internationally recognized brands including Salomon, Arc'teryx, Peak Performance, Atomic and Wilson.

The Mountain Sport Company, Salomon was born in 1947 in the heart of the French Alps and the birthplace of modern alpinism. Salomon's commitment to innovative design and passion for mountain sports created a vast range of revolutionary new concepts in bindings, boots, skis and apparel for both Alpine and Nordic skiing and brought innovative solutions to footwear, apparel and equipment for snowboarding, adventure racing, mountaineering, hiking, trail running, and many other sports.

Through performance driven design, Salomon delivers innovation and progression to mountain sports; converting new ideas into action and expanding the limits of possibility. Salomon's heritage, culture, and commitment are tied together by one simple concept : the world's leading mountain people creating the world's leading mountain products. Salomon is responsibly committed towards the outdoor through its sustainability program. Diversity is one of Salomon's five values, therefore we are committed to creating an inclusive environment for all.

Salomon is headquartered in Annecy, France.

Job Description

We are seeking a highly motivated eComm Ops Specialist to play a key role in delivering an exceptional consumer experience, ensuring operational excellence, and minimizing risk across our order management processes. This position is critical in maintaining strong relationships with customers, internal teams, and external partners while ensuring smooth order processing, accurate reporting, and timely resolution of issues.

Key Responsibilities

Customer Service

• Reinforce a positive and supportive day-to-day team environment.
• Own the order from creation through product delivery to ensure customer satisfaction and that proper expectations are met.
• Build strong relationships with site managers, order managers, and IT by focusing on customer needs, problem solving, and follow through.
• Effectively communicate order status with internal teams to ensure accurate information and resolution to front-line consumer service teams. Respond to escalated Salesforce cases with timeliness and accuracy.
• Create orders in SAP troubleshooting existing orders, process consumer warranty claims and spare parts requests to ensure customer satisfaction and return business.
• Investigate and resolve order errors that impact the consumer.
• Follow process and procedure to issue appeasement and return refunds.

Risk Management

System Monitoring and Order Book Management

Qualifications

Required Education & Experience

Qualifications, Skills & Competencies

Additional Information