Technical Support

Job Title : Technical Support 3

Location : Detroit, MI

Duration : 1 year with extension likely

General Summary of Function / Purpose of Position :

This position serves as an analyst performing a wide range of professional assignments in an Information Technology environment. Serving as a technical expert, provides problem diagnosis, implementation, administration, support and maintenance of computer hardware, software and network products. Analyst provides on-site or remote access diagnosis and resolution of computer hardware and software problems using a highly integrated and specialized set of diagnostic tools with elevated privileges. The position also serves to lead, coordinate and oversee teams that work on processes, procedures and technical specifications; plans, designs and oversees analytical and technical assignments and the implementation of computer hardware, software and network components.

What are the essential duties of this position :

• Communicate effectively, both orally and in writing, with users, unit staff and Managers
• Maintain a broad system knowledge, knowledge of computer related equipment, and end user software
• Analyze operational problems
• Investigate alternative solutions and potential risk
• Initiate corrective action
• Record and report status
• Teach and assist other staff and users
• Project management
• Server support
• Telecommunications support
• Database systems support
• Enforce security standards

What is the function of the work area and how does this position fit into that function?

Provide support to the agency end users to maximize the productivity and efficiency of their computer-related equipment and processes. This position serves as a technical analyst in the implementation of computer technology and automation initiatives.

General Summary of Duty 1 % of Time 40

Serves as a technical expert and provides problem diagnosis, implementation, administration, support and maintenance of computer hardware, software and network products.

Individual tasks related to the duty :

General Summary of Duty 2 % of Time 35

Lead, coordinate and oversee teams that work on processes, procedures and technical specifications. Plan, design and oversee analytical and technical assignments, and implementation of computer hardware software and network components.

Individual tasks related to the duty :

General Summary of Duty 3 % of Time 15

Maintain, administer and support remote application and file servers, network operating systems and local area networks in partnership with other areas of CLIENT.

Individual tasks related to the duty :

General Summary of Duty 4 % of Time 10

Individual tasks related to the duty :

Education / Experience Requirements.

Education :

Experience :

Alternate Education and Experience

OR