Office Administrator

Job Description

Job Description

Office Administrator

Location : About Us

Tailor Made Pest and Wildlife is a locally owned, customer-focused company specializing in safe, effective, and customized pest and wildlife control solutions. We serve homes and businesses with integrity, professionalism, and a commitment to long-term results. Our team is small but mighty, and we’re looking for a detail-oriented, proactive Office Administrator to help us stay organized and deliver top-notch service.

Position Overview

As our Office Administrator, you will be the backbone of our daily operations. You’ll handle customer communications, support our field technicians, manage data in our CRM, and ensure our office runs smoothly. This is a dynamic role with a mix of administrative, customer service, and operational duties.

Key Responsibilities

Answer phones, respond to customer inquiries, and provide excellent service

Schedule services and coordinate calendars for technicians

Migrate customer data between systems and maintain accurate records

Update and manage customer status in our CRM (active / inactive)

Collect and update payment information (cards on file)

Follow up on and collect past-due balances

Assist customers with service requests and problem resolution

Support technicians : update service records, organize routes, relay information

Maintain organized digital and paper files

Assist with other administrative tasks as needed

Qualifications

Previous experience in office administration, customer service, or a related field

Strong organizational and multitasking skills

Excellent phone and written communication

Comfort with technology and learning new systems (experience with CRMs a plus)

Attention to detail and reliability

Positive attitude and ability to work independently

Compensation

$20–$25 per hour, depending on experience

Paid holidays and paid time off

Full-time position with potential for growth

Tailor Made Pest and Wildlife is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

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