Front Office Manager

Front Office Manager

Manages the execution and day-to-day activities of all operations in the rooms' area department and leads the room operations team in absence of Hotel Manager. Strives to continually improve hotel guest and department associate satisfaction as well as maximize the financial performance of the department affecting overall hotel revenues. Monitors compliance with standards and procedures and assists in meeting or exceeding property goals, Marriott-related hotel metrics, and other management-level property initiatives. Assists associates in carrying out guest arrival and departure procedure, maintaining arrival areas and lobby cleanliness and RCSAV Service Standards.

Reports To : Hotel General Manager

Manages : Front Office Supervisors, Front Desk Agents, DTS Agents, Hotel Runners and Night Audit

Drivers Of Success :

• Guest Service Obsession (and ability to instill extreme hospitality in team)
• Nurture motivation, empowerment, teamwork and continuous department improvement
• Knowledge of Room Operations
• Room Yield Management Skills
• Initiative and Leadership as a Department Head
• Excellent Communication Skills
• Hiring, Training and Coaching Skills
• Professional, Responsible, Loyal and Trustworthy
• Organization Skills; Ability to Multi-Task in busy, fast-moving hotel operations
• Ability to work and lead during various shifts and operational hours 7-days a week with work-week flexibility, based on hotel business demands

Primary Functions :

Essential Physical Requirements :