Product Support Specialist

Pay : $75.99 - $80.73 / hr (Depending on experience)

Location : Remote (Must be local to Portland, OR)

Duration : 10 months

About the Role :

We are supporting one of our clients in hiring a Technical Support Specialist (Autodesk Fusion focus) to join its product support and customer success team. In this position, you will assist users of Fusion-based CAD and CAM software, helping them troubleshoot issues, optimize workflows, and get the most out of their design and manufacturing tools. You will work directly with customers through email, phone, and chat, using your advanced Fusion expertise to diagnose problems, replicate technical issues, and deliver effective solutions. This role requires strong communication skills, a customer-first mindset, and the ability to collaborate within a dynamic, fast-paced support environment.

What You'll Do :

• Provide technical support for Fusion CAD and CAM workflows across modeling, toolpathing, simulation, and general software use.
• Diagnose, reproduce, and resolve customer issues using strong analytical and troubleshooting skills.
• Communicate with customers via email, phone, and chat while maintaining excellent professionalism and clarity.
• Use internal case management systems to document issues, steps taken, and resolutions.
• Collaborate with internal engineering, product, and QA teams to escalate complex cases.
• Offer best-practice guidance and workflow recommendations to improve customer success.
• Assist with CAM- or machining-related workflows as applicable (toolpaths, CNC setup, machining strategies).
• Contribute to internal and customer-facing documentation, FAQs, and knowledge-base content.

What We're Looking For :

Nice-to-Have Skills :