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Front Line Specialist - Be the First Point of Contact at Midas!

Front Line Specialist - Be the First Point of Contact at Midas!

Midas BARSTOW 1171Victorville, CA, US
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Benefits :

  • Bonus based on performance
  • Competitive salary
  • Employee discounts
  • Free uniforms
  • Opportunity for advancement
  • Paid time off
  • Training & development

What We Offer :

At Midas, we value our team and are committed to creating a rewarding and professional work environment. Here’s what you can expect when you join us as a Front Line Specialist :

  • Competitive Pay with opportunities for growth.
  • Free Uniforms.
  • 5-Day Work Schedule , Monday-Saturday, 8 : 00 AM - 5 : 00 PM, with Sundays always off .
  • Paid Holidays and Vacation Time (5 paid holidays and 4 vacation days annually).
  • Birthday Off Upon Request – because you deserve to celebrate!
  • Daily Overtime Opportunities to maximize your earnings.
  • Work in a clean, organized, and professional shop with modern equipment and tools.
  • Access to state-of-the-art shop tools, scanners, and cooling systems in the bays for comfort.
  • The chance to build strong customer relationships at a busy, high-performing location with a 4.6-star Google rating .
  • Adaptive Learning Training Program : Daily 3-5 minute training sessions with the opportunity to earn reward points.
  • ASE Certification Incentives : Earn a $1.50 raise for each ASE certification, including the C1 Service Consultant ASE , and we’ll cover the cost of testing .
  • Discounts and Opportunities to Work on Your Own Vehicle .
  • Be part of a supportive team environment that celebrates success and offers growth opportunities.
  • Join a AAA-Approved Repair Shop known for excellence and a stellar reputation.

    • About the Role :

    As a Front-Line Specialist , you’ll be the first point of contact for our valued customers. Your role is essential in ensuring each customer has a positive and seamless experience at Midas.

    Key Responsibilities :

  • Greet customers warmly and professionally, making them feel valued and welcome.
  • Answer phone calls, schedule appointments, and manage the front desk efficiently.
  • Listen to customer concerns and clearly communicate recommended services.
  • Assist in maintaining a clean and organized customer waiting area.
  • Collaborate with service advisors and technicians to ensure smooth workflow.
  • Keep customers informed about the status of their vehicles and address any questions or concerns.
  • Uphold Midas’ commitment to exceptional customer service at all times.

    • What We’re Looking For :

  • Previous experience in customer service or a similar role is preferred but not required.
  • Strong communication skills with a friendly and professional demeanor.
  • Ability to multitask and stay organized in a fast-paced environment.
  • A passion for delivering exceptional customer experiences.
  • Basic computer skills and familiarity with scheduling software are a plus.
  • A positive attitude and willingness to learn and grow with our team.

    • Join Us Today :

    If you’re a people person with a passion for customer service, we’d love to have you on our team! Apply now and take the first step toward an exciting career with Midas.

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