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IN OFFICE Customer Service Representative & Administrative Assistant
IN OFFICE Customer Service Representative & Administrative AssistantMr Electric • Concord, NC, United States
IN OFFICE Customer Service Representative & Administrative Assistant

IN OFFICE Customer Service Representative & Administrative Assistant

Mr Electric • Concord, NC, United States
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Job Title : IN OFFICE-Customer Service Representative & Administrative Assistant

Job Description

Are you looking for a position that will challenge your communication and organizational skills while allowing you to make a difference in people's lives?

Do you enjoy interacting with homeowners, managing administrative tasks, and helping to create safer homes?

If so, you're in luck! We are looking for a Customer Service Representative & Administrative Assistant to join our team. Apply today!

Why You Should Join Our Team

We Invest in You - We offer robust training to help you grow your skills and provide resources to support your success.

We Collaborate with You - You'll work closely with our team and service technicians to ensure that customers receive the best possible service.

We Share Our Success with You - We've figured out the formula for delivering an exceptional customer and team experience and want you to be part of it.

Your Responsibilities

As a Customer Service Representative & Administrative Assistant, you are a key member of our team, shaping the customer experience while supporting our administrative operations.

Customer Service Responsibilities

  • Answer customer calls and schedule jobs according to their needs.
  • Assign and direct electricians to appropriate customer locations, monitor their routes, and coordinate schedules.
  • Follow up with customers to address unsold work and ensure all concerns are resolved.

Administrative Responsibilities

  • Perform data entry and maintain accurate records of customer interactions, schedules, and job status.
  • Assist with invoice processing and payment tracking. Deposit check and cash payments at bank as necessary.
  • Manage emails, correspondence, and other administrative tasks to support office operations and management staff needs.
  • Help maintain office organization and supplies.
  • Take supplies to Service Professional's in field as necessary.

    • How We Measure Success

  • Customer Satisfaction - Deliver an outstanding customer experience by communicating effectively and building trust.
  • Operational Efficiency - Prompt and detailed scheduling of calls, ensuring smooth team operations.
  • Administrative Accuracy - Maintain organized and accurate records to support business needs.

    • What Makes You a Good Fit

  • You enjoy working in a positive, collaborative environment.
  • You are detail-oriented and professional in all aspects of your work.
  • You are comfortable using technology and data entry tools.
  • You have strong communication skills and excel at building relationships.
  • You are adaptable, eager to learn, and open to feedback.

    • Job Requirements

  • 2+ years of administrative or customer service experience is preferred
  • Strong written and verbal communication skills
  • Ability to multitask and prioritize in a fast-paced environment
  • Valid driver's license & reliable transportation to office in Concord

    • Pay and Benefits

  • Starting pay : $14-$18 per hour , depending on experience
  • Benefits, including Medical, Dental, Vision, Paid Time Off

    • If you're ready to take the next step in your career and join a team where you're valued and can grow, APPLY TODAY!

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    Customer Service Representative • Concord, NC, United States

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