Customer Service Representative

Customer Service Representative

$20 to $25 Per Hour, Depending on Experience

If you're a friendly, organized, and customer-focused professional who enjoys helping people and keeping operations running smoothly, this is an opportunity to join a team with a strong reputation for professionalism, integrity, and exceptional service.

At Reynolds Electric, Plumbing, Heating and Air, our Customer Service Representatives are the heart of our office. You're often the first connection our customers have with us-and that first impression matters. Here, you're not just answering phones. You're a valued member of a team that supports each other, communicates with purpose, and takes pride in doing things the right way.

For nearly 65 years, homeowners have trusted us because we lead with honesty, respect, and a commitment to excellence. Come join a company where your work truly makes a difference.

Why You'll Love Working Here

We're proud to have one of the most positive, professional, and people-focused cultures in the industry. You'll work alongside teammates who are supportive, respectful, and genuinely invested in helping each other succeed.

Our leadership team is committed to your growth and gives you the tools, training, and resources to excel in your role. From customer service coaching to process improvements, you'll have consistent opportunities to grow your skills.

This is a place where work is meaningful, supportive, and connected-and it shows in everything we do.

What You'll Do

No two days are exactly the same, but every day you'll play a key role in creating exceptional experiences for our customers :

• Serve as the first point of contact for customers needing service, making meaningful connections and helping them feel heard
• Communicate clearly, professionally, and empathetically by phone, email, and chat
• Schedule appointments and assist with dispatch coordination
• Provide membership information, updates, and next steps to customers
• Enter and maintain accurate customer information in the CRM
• Work closely with technicians and internal teams to ensure customer concerns are resolved quickly and reliably.
• Follow established processes to ensure consistency and reliability
• Schedule annual visits and follow-ups to help customers maintain their systems and trust in us.
• Participate in weekly team meetings and ongoing customer service training

What We're Looking For

What's In It For You

Join a Team You Can Be Proud Of

At Reynolds, you're more than a voice on the phone-you're a trusted professional who plays a critical role in the customer experience. Here, your work matters, your growth is supported, and your contributions are appreciated every day. Apply today and be part of a team known for doing great work-and doing it the right way.