Help Desk Associate

Job Description

A state and local entity is looking for an entry level Help Desk Associate to sit onsite in Enfield, full-time. This person is going to be working on tickets, troubleshooting and helping with username and password resets throughout the organization. This person should have good customer service experience, be able to speak clearly and the ability to respond quickly to inquiries over the phone, email, or ticketing system.

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Skills and Requirements

1-2 years of experience in IT customer support or customer service

Strong understanding of computer systems, mobile devices and networking fundamentals / basics

Ability to diagnose and resolve basic technical issues efficiently Previous internship / professional experience