Home Depot Installation Services Design Consultant

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Home Depot Installation Services Design Consultant

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A Home Depot Installation Services (HDIS) Design Consultant is responsible for selling the Company’s exterior and interior products and services to customers. The Design Consultant’s primary responsibility is outside sales visits to customer homes and trade shows. The majority of working time is spent traveling and away from a dedicated office environment. Design Consultants travel to customer homes to make sales calls, assess customer needs, make individually tailored product recommendations, develop and negotiate customized price quotes, present warranty information and financial options that meet the customer’s needs and maintain profitability. They also complete required sales contracts and paperwork, and take measurements to ensure orders meet installation specifications. The Design Consultant proactively solicits and acquires new customers inside assigned THD stores and during industry events such as Home Shows, maintains local relationships, educates store associates on HDIS offerings, and brings awareness to HDIS programs.

Key Responsibilities

Travel and engage in outside sales activities, primarily in customers’ homes.

Conduct professional and compelling sales presentations.

Adapt quickly to changing customer needs and effectively advocate HDIS solutions.

Complete incidental activities necessary for sales such as assessing customer needs, developing price quotes, and measuring product specifications.

Present warranty and available financing options to customers.

Prepare for appointments, commute to / from appointments and process sales-related paperwork.

Prospect for new customers both inside and outside of the assigned THD store and participate in scheduled industry events.

Proactively seek out new referrals and develop and maintain relationships with store management and associates.

Attend sales and store team meetings to continually improve sales techniques and learn about HDIS product offerings.

Direct Manager / Direct Reports

This position reports to a Sales Manager. This position has no direct reports.

Travel Requirements

Typically requires overnight travel less than 10% of the time.

Physical Requirements

Most of the time is spent sitting in a comfortable position with frequent opportunity to move about. On rare occasions there may be a need to move or lift light items.

Working Conditions

Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from dust, fumes, or odors. Requires regular and frequent local travel, reliable transportation, and reimbursement for travel as required by state and federal law.

Minimum Qualifications

Must be eighteen years of age or older.

Must be legally permitted to work in the United States.

Preferred Qualifications

3-5 years of prior in-home or virtual sales experience.

Prior home improvement industry experience.

Prior experience with successful lead generation.

Computer and application skills and use of varied technology (email, iPad, apps, etc.).

Minimum Education

The knowledge, skills and abilities typically acquired through the completion of a high school diploma and / or GED.

Preferred Education

No additional education.

Minimum Years of Work Experience

3 years.

Preferred Years of Work Experience

No additional years of experience.

Minimum Leadership Experience

None.

Preferred Leadership Experience

None.

Certifications

Design Consultants are expected to maintain 55 hours of open calendar time per week (including weekends) to support customer appointments and for prospecting new customers.

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