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Senior Technical Account Manager
Senior Technical Account ManagerDigitalOcean • Boston
Senior Technical Account Manager

Senior Technical Account Manager

DigitalOcean • Boston
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What You Will Be Doing :

  • Technical Consultation & Architecture Design :
  • Develop and maintain deep expertise in the DigitalOcean product portfolio and the evolving cloud ecosystem.
  • Help design, diagram, and plan infrastructure architectures tailored to customer use cases, explaining solutions clearly to both technical and non-technical stakeholders.
  • Conduct regular technical consultation sessions and workshops, enabling customers to be self-sufficient in managing their cloud environments.
  • Maintain knowledge of cloud infrastructure best practices and recent technologies through the regular attainment and maintenance of important cloud technology certifications and coursework.
  • Proactive Customer Engagement & Growth :
  • Partner closely with customers to drive engagement, retention, and expansion of their DigitalOcean workloads.
  • Conduct QBRs with key accounts, assessing their progress, understanding their evolving needs, and aligning on strategies for future growth.
  • Identify opportunities for cost reduction and performance optimization, guiding customers to make data-driven decisions that maximize their cloud investments.
  • Collaborate with internal teams, such as Engineering, Marketing, and Account Managers, to align customer needs with DigitalOcean’s strategic goals.
  • Proactively monitor customer usage trends, identify potential risks, and uncover new opportunities for growth and adoption.
  • Advocacy & Cross-Functional Collaboration :
  • Act as the voice of the customer within DigitalOcean, ensuring their needs are represented in product development and support processes.
  • Liaise with Engineering and Support teams to resolve escalations and technical challenges quickly, ensuring smooth customer experiences.
  • Deliver compelling presentations to articulate the benefits and functionality of DigitalOcean’s offerings to customers.
  • Contribute to internal and external technical documentation, and provide training for DigitalOcean’s teams and partners to ensure knowledge transfer.
  • Tooling & Efficiency :
  • Develop tools and scripts to streamline DigitalOcean’s technical engagements, improving the efficiency of the Technical Success functions.
  • Stay current with industry trends and best practices to continuously enhance DigitalOcean's customer engagement strategies.

What We’ll Expect From You :

  • Technical Expertise :
  • Proven experience in cloud infrastructure and deep knowledge of Linux, distributed systems, and automation.
  • Programming or development experience, with basic skills in at least one mainstream language (e.g., Python, Go).
  • Understanding of provisioning and deployment strategies, with knowledge of tools like Terraform, Ansible, and Docker.
  • Proficiency with at least one major cloud platform (AWS, Google Cloud Platform, or Azure).
  • Proven track record of successfully troubleshooting technical problems.
  • Familiarity with version control (e.g., Git), SQL and basic database administration, CI / CD tools, and AI / ML infrastructure principles.
  • Customer-Centric Approach :
  • Passionate about delivering exceptional customer experiences, with a history of building successful technical solutions that align with business goals.
  • Ability to manage multiple stakeholders, prioritize effectively, and set clear expectations.
  • Strong analytical skills to monitor customer trends and identify opportunities for improvement and growth.
  • Experience advocating for customer needs and translating feedback into actionable insights.
  • Communication Skills :
  • Strong verbal and written communication skills, capable of translating complex technical concepts for varied audiences.
  • Ability to create and deliver technical presentations and training sessions that resonate with customer needs.
  • Adaptability & Initiative :
  • Self-starter with a passion for technology and open-source projects, eager to learn new tools and systems.
  • Quick to adapt to changes in the cloud ecosystem, always looking for ways to improve customer engagement and technical solutions.
  • Extra credit for experience in (Technical) Customer Success, Solutions Engineering, or Technical Account Management roles, particularly within fast-paced startup environments.

    • Extra Credit :

  • Cloud certifications (AWS / GCP / Oracle / Azure) and NVIDIA certifications for GPU and AI / ML.
  • Experience with networking (Cisco / Juniper), automation tools (Terraform, Ansible), virtualization (KVM, Xen), and databases (e.g., MongoDB, MySQL).
  • Familiarity with open-source technologies, such as Docker, Kubernetes (CKA / CKE), and DigitalOcean’s API.
  • Linux certifications (e.g., RHCSA / RHCE)
  • Experience working with large CRMs like Gainsight and Salesforce

    • Compensation Range :

  • $105,500 - $131,800
  • This job is a remote role.
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