Telephone Operator

Telephone Operator

Join our community! ANCC Magnet Recognized UPMC Passavant is currently hiring a full-time Telephone Operator to support the McCandless location. Salary will be determined based upon experience. Shift details : 2 : 30pm - 11pm, five days a week, on-call rotating weekends and holidays. Shifts will be further discussed during the interview.

Responsibilities :

• May train new operators.
• May be required to do system data entry on request.
• Provide service to multiple answering service clients utilizing individualized protocols.
• Process appropriate emergency code or STAT page.
• Initiate voice pages when required.
• Provide physician on call information to requesting individuals.
• Use required phrasing at all times when answering telephone calls.
• Provide dialing instructions to patients when requested.
• Answer multiple lines while maintaining good customer service.
• Determine callers requirements (extension desired, information requested, etc.) and transfer call.
• Provide status report on any page in progress to the individual requesting the page.

High school graduate or equivalent. 1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience. Must be able to work all shifts, 7 days a week. Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).

Licensure, Certifications, and Clearances : Act 34 UPMC is an Equal Opportunity Employer / Disability / Veteran.