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Desktop Support Technician / IT Support Specialist

Desktop Support Technician / IT Support Specialist

S R INTERNATIONAL INCPhoenix, AZ, US
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Job Description

Job Description

Job Code : AZ 2355

Job Title : Device Refresh Project Technician

Client Job ID : AZ 2355

Location : Phoenix, AZ (Hybrid)

Contract Duration : Until June 30, 2026

Background Check : Required

Position Description

Maricopa County is seeking a Device Refresh Project Technician to support the FY26 Desktop Refresh Project (DRP). This project involves deploying, configuring, and tracking laptops, desktops, monitors, and peripherals across 30+ county departments.

The technician will report to the Desktop Refresh Project Manager and collaborate with department liaisons, service desk representatives, and vendors. Responsibilities include distribution, imaging, inventory control, troubleshooting, end-user setup assistance, and quality assurance.

This role requires strong technical troubleshooting skills, excellent communication, and the ability to handle logistics and documentation in a structured, project-driven environment.

Shift : MondayFriday, 8 : 00 AM5 : 00 PM (40 hrs / week)

Worksite : 301 S. 4th Avenue, Phoenix, AZ 85003

Key Responsibilities

  • Deploy, image / reimage, configure, and QA desktops, laptops, monitors, and peripherals.
  • Manage incoming / outgoing inventory and device tracking.
  • Perform IMAC (Install, Move, Add, Change) tasks.
  • Assist with break-fix issues and vendor service calls.
  • Install applications locally and through Microsoft SCCM.
  • Support end-users with first-time setup (Outlook, network / local printers, 3rd-party software).
  • Resolve technical issues via phone, ticketing systems, or in person.
  • Maintain and update records, databases, and documentation.
  • Escalate recurring technical issues and recommend process improvements.
  • Support project documentation, scheduling, logistics, and reporting.

Required Skills & Experience

  • Proficient with Active Directory (add, move, change objects).
  • Prior experience in Desktop Refresh Projects and IMAC tasks.
  • Strong knowledge of Windows PC hardware and configurations.
  • Experience with SCCM application deployments.
  • Service desk ticketing system experience (enterprise level).
  • Strong inventory process control and audit knowledge.
  • Excellent problem-solving, analytical, and documentation skills.
  • Effective communication with end-users and vendors (plain language).
  • Ability to manage multiple priorities in a fast-paced environment.
  • Punctual, detail-oriented, and self-starter.

    • Education

  • High School Diploma (required).

    • Primary Skills

    Project Documentation, Audit, Problem Solving, Deployment, Active Directory, Service Desk, Inventory, Scheduling, Quality Assurance, Database, Logistics, DRP, IMAC, Process Controls, Printers, Communication, Punctual, Self-Starter.

    Flexible work from home options available.

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    Desktop Support Technician • Phoenix, AZ, US