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Front Desk Supervisor

Front Desk Supervisor

Omni Hotels & ResortsSAN ANTONIO, TX, US
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Location

Mokara Hotel and Spa

The Mokara Hotel & Spa, a relaxing retreat on San Antonio’s world-famous Riverwalk is just steps from all the action yet worlds away. Mokara has a long-standing history of excellence. As the only four-star hotel in San Antonio, Mokara is the first choice for sophisticated travelers. Be a part of an attentive staff by making our guest stays a memorable one.

The Mokara Hotel & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Mokara Hotel & Spa may be your perfect match.

Job Description

The role of the Front Office Supervisor is to ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star / four diamond standards. Additionally, he / she will be responsible handling guest issues and forwarding along as needed.

Responsibilities

  • Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures. Where applicable, ensure process meets Forbes Service Standards
  • To be fully acquainted with the different points of interests near the Riverwalk, Downtown, and other surrounding areas
  • To be experienced with various guest scenarios
  • Ability to count and disburse money
  • To be familiar with all technical equipment related to the Front Desk
  • To understand the influence and importance of all departments on the Front Desk
  • Must be able to perform all positions in the Front Office department
  • Responsible for the training of new associates
  • Understand all radio codes and emergency procedures
  • Must be familiar with shift checklist and be able to run the desk in absence of the Assistant Front Office Manager

Qualifications

  • 1-2 years of full-service hotel experience at a supervisor level is required
  • Previous customer service experience
  • Previous cash handling experience
  • Ability to clearly communicate (verbal and written) in English with guests, associates and vendors
  • Ability to stand for 8 hour shift
  • Must be able to work a flexible schedule to include nights, holidays and weekends
  • Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office)

    • Omni Hotels & Resorts is an equal opportunity employer - vets / disability.

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    Front Desk Supervisor • SAN ANTONIO, TX, US