Application Analyst II

Job Summary (List Format) for Application Analyst II-REMOTE

• Provides Tier 2 and Tier 3 application support for a large portfolio of back office applications in a multi-regional healthcare system.
• Specializes in support of clinical 3rd party applications (e.g. cardiology radiology lab PACS Sleep Lab Cadwell PFT Breeze Suite).
• Coordinates and resolves application-related issues recommending procedures and controls to prevent recurrence.
• Follows ITIL Service Management Processes including adherence to issue / request SLAs and management of SEV1 and SEV2 application outages.
• Thoroughly documents incidents and resolutions in call tracking and knowledge databases to improve future problem resolution.
• Participates in an on-call rotation to provide 24 / 7 application support for all back office systems.
• Demonstrates advanced understanding of Microsoft Office collaboration tools and related technical architectures.
• Works collaboratively within a team sharing information and assisting colleagues to ensure high-quality timely support.
• Focuses on providing excellent customer service to both internal and external users.
• Self-starter able to work independently with minimal supervision.
• Requires a Bachelors Degree (must provide proof of education with application).
• Location : 5101 OConnor Blvd Irving TX 75039 (Remote position; Monday Friday schedule).

Key Skills

Databases,IT Experience,Iis,SQL,.NET,Microsoft SQL Server,Visio,Epic,Systems Analysis,Oracle,Cerner,Application Support

Employment Type : Full Time

Experience : years

Vacancy : 1