Video Operations Technician Job at Jobs via Dice in Plano

Jobs via DicePlano, TX, United States

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Dice is the leading career destination for tech experts at every stage of their careers. Our client, Pyramid Consulting, Inc., is seeking the following. Apply via Dice today!

Immediate need for a talented Video Operations Technician . This is a 12+months contract opportunity with long-term potential and is located in Plano TX (Onsite) . Please review the job description below and contact me ASAP if you are interested.

Job ID : 25-73456

Pay Range : $30 - $35 / hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities :

Note : This person will be involved in monitoring zoom dashboard platforms, testing equipment and monitoring slack channels.
They recent hired someone who is college graduate.
Team size- 3 Associates.
Support and maintain technology
Document and maintain Asset Inventory Database
Manage incidents in the Enterprise Ticket system
Endpoints and Infrastructure (Poly)
Support Zoom and Zoom Room Platform - Upgrade and Manage Zoom Devices through the
Dashboard
Support Digital Signage Platform
Perform Preventive Maintenance on technology
Perform User Acceptance Testing (UAT)
Perform On-call duty rotation
Perform After-hour and weekend Project work as needed
Perform Remote support of enterprise devices
Perform Remote support of fellow team members and other sites
Manage Vendor relationships
Operations Staff is to report On-Site Monday thru Friday (essential personnel)

Key Requirements and Technology Experience :

Key Skills; Polycom, Zoom, Crestron

Audio Visual Experience

Zoom

ServiceNow

Creston (Control room system)-highly preferred

Programming for Creston devices- Nice to have

Architectural and Wiring Drawings- Understanding is nice to have

Someone from Entertainment Industry, theatre etc. background is preferred.

High School Diploma, GED, or equivalent certification

At least 1 year of Technical Operations experience

At least 1 year of experience with IT systems and infrastructure

At least 1 year of experience with desktop platforms and operating systems

At least 1 year of with incident management and reporting tools

Bachelor s Degree in Business, Information Systems, Computer Science

1+ year of experience with defining, implementing, and leveraging process (change, incident, problem) management functions

1+ year of experience with ServiceNow

2+ years of experience with Windows 10 /

2 + years of Audio Visual experience

1+ year of experience with Architectural and Wiring Drawings

1+ year of experience in room control systems (Crestron or AMX)

1+ year of experience with Audio Digital Sound Processing, Digital Sound Consoles, or Digital Lighting Consoles

1+ year of experience with Cloud based video conference platforms

1+ year of mobile device support

Our client is a leading financial Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy .

Seniority level

Entry level

Employment type

Contract

Job function

Management and Manufacturing

Industries

Software Development

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Operation Technician • Plano, TX, United States