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TEAM LEADER
TEAM LEADERJack In The Box • San Leandro, CA, US
TEAM LEADER

TEAM LEADER

Jack In The Box • San Leandro, CA, US
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Team Leader

Position Summary : Responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering an exceptional guest experience, including ensuring great tasting / quality food, executing on 20 / 20 guest expectations, and ensuring compliance with all JIB procedures, systems and standards.

Guest Expectations

  • Hassle Free : Always says "YES" to the guest and works with the team to help solve problems; follows the 3-steps (Listens, Says Sorry, Makes it Right) if a problem occurs; and uses JIB Smart Selling standards as appropriate.
  • Trains and coaches team members using the Guest Expectations training materials.
  • Models being calm and productive during busy times.
  • Coaches team members to ensure they are knowledgeable on job requirements.

Neat and Well-Groomed

  • Clean : Holds team members accountable to the JIB uniform and grooming standards and coaches them when noncompliant.
  • Models looking nice and professional; shirt is tucked in; hair is contained via a hat, visor and / or hairnet, and uniform is clean and unwrinkled.

    • Friendly

  • Friendly : Models acknowledging each guest with a smile, treating everyone with care and respect, always having a positive and friendly attitude. Coaches team members on having a positive, friendly attitude and behaviors.
  • Models and coaches team members on the JIB Hospitality Model. Well-Staffed
  • Clean : Models how to maintain restaurant cleanliness (interior / exterior) and monitors the facilities to ensure it is done on a regular basis.
  • Helps with order taking and cashiering during busy times.
  • Is organized and actively leads and coaches the team on being ready and prepared to serve guests as they arrive.
  • Encourages team members to ask for help, when necessary, to meet guests' needs.
  • Follows the JIB Restaurant Policies and Rules in regard to scheduled working hours, breaks, and timekeeping.

    • Food Tastes Great

  • Food Quality : Monitors quality to ensure the food looks and tastes great, and is of high quality.
  • Models and monitors food presentation and coaches team members when necessary.
  • Coaches team members to ensure that the taste, appearance, and temperature standards are met for all products, and retrains when necessary.

    • Consistent and Quick Service

  • Fast : Models a sense of urgency, hustles, greets guests and encourages team members to do the same.
  • Leads and coaches team on how to provide consistent, fast service.
  • Helps with order taking and cashiering during busy times.

    • Order Accuracy

  • Accurate : Models how to communicate and work within a team to ensure order is accurate for the guest, repeats orders following JIB standards.
  • Follows-up on order errors to get to the bottom of problems and works with team to learn from their mistakes and improve the process. Does not dismiss errors.
  • Holds employees accountable to minimal order errors and re-trains them as needed.

    • Food Safety

  • Food Safety / Quality : Makes sure food is safe for the guest by following all food safety and food quality policies and procedures.
  • Follows all hand washing and glove procedures.
  • Completes the Food Safety Checklist each shift

    • It's All About

    Brand Ambassador

  • Has passion for the business and pride in Jack in the Box.
  • Inspires team members to embrace the brand.
  • Is proud to represent Jack in the Box.

    • Focus on the Guest

  • Treats guests and employees with care and respect.
  • Is passionate about serving the guest.
  • Steps in to help employees when necessary.
  • Has a happy, friendly personality that is engaging to both the guest and other employees.
  • Reads the guest and anticipates their needs. Pays attention to guests' verbal and non-verbal communication and addresses them proactively.
  • Handles guest complaints says "Yes" to the Guest without arguing, questioning or assuming the guest is wrong. Does what is right for the guest.
  • Inspires team to take care of guests and make them the number one priority.

    • Team Skills

  • Treats all employees with care and respect.
  • Is a good team player and leader.
  • Has a positive can-do attitude.
  • Is dependable and reliable.
  • Is willing to help others.
  • Keeps calm and does not show signs of stress.
  • Is open and willing to work with and lead people of all backgrounds.
  • Ensures the team provides quick service while maintaining a calm environment.
  • Manages the floorcoordinates team (resources) to cover all roles, ensure compliance of JIB standards as well as compliance to labor laws.

    • Commitment

  • Thrives in a fast-paced, high energy, team environment.
  • Performs professionally during difficult situations and / or high volume times.
  • Takes pride in utilizing systems in the restaurant to produce quality products and keep the restaurant clean.
  • Takes corrective action to resolve issues that could jeopardize food safety or food quality.
  • Is flexible and changes direction based on the needs of the business.
  • Works with a sense of urgency.
  • Knows and trains others on the products and menu.
  • Knows and uses all Jack in the Box systems and tools and trains team members on them as applicable.
  • Takes accountability for cash management and handling during their shift.
  • Is meticulous in following and managing to Jack in the Box policies and standards.

    • Front of Restaurant

    Includes, but not limited to duties, described below. Performs other duties as assigned or directed.

    Guest Service(Dine In / Drive-Thru)

  • Immediately acknowledges and welcomes guests.
  • Takes and clarifies orders, assists guests with menu selection as appropriate.
  • Enters order in POS system, collects money, and makes change.
  • Always thanks guest upon completion of order taking.
  • Assembles order, works with back-up position to ensure order is prepared timely and accurately; personally hands or delivers orders to guests.
  • Maintains cleanliness and stocking of work area.

    • Interior

  • Empties trash cans, sweeps and mops floors, cleans dining room tables and chairs, cleans windows and doors.
  • Cleans and stocks restrooms.
  • Cleans and maintains equipment, including drink dispenser, ice bins, and POS equipment.
  • Cleans miscellaneous interior items (i.e. wipes down menu boards, order counter, etc.). Visually checks and inspects all areas for cleanliness.

    • Exterior

  • Sweeps and picks-up trash in parking lots, drive-thru area, sidewalks, and curbs.
  • Empties trash cans, and cleans miscellaneous exterior items (i.e. drive-thru menu board).
  • Cleans drive-thru and dump

    • Back of Restaurant

    Includes, but not limited to, duties described below. Performs other duties as assigned or directed.

    Grill

  • Reads grill video monitor to prepare ordered products.
  • Prepares menu products according to procedure, including : warms / toasts / grills bread products, cooks items on grill, operates timers and removes products when timer sounds.
  • Discards ingredients / products that have expired or don't meet quality standards.
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    Team Leader • San Leandro, CA, US

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