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Help Desk Technician.
Help Desk Technician.SecurityNational • Salt Lake City, UT, US
Help Desk Technician.

Help Desk Technician.

SecurityNational • Salt Lake City, UT, US
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  • serp_jobs.job_card.full_time
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Description

  • Serve as the first point of contact for users seeking technical assistance via phone, email, or in person
  • Diagnose and troubleshoot hardware, software, and network-related issues across desktops, laptops, mobile devices, and peripherals
  • Provide timely and effective support, escalating complex issues to appropriate teams as needed
  • Install, configure, and update operating systems, applications, and system components on end-user devices
  • Manage and resolve support tickets using a help desk or IT service management system
  • Assist in onboarding and offboarding procedures, including user account setup, permissions, and hardware deployment
  • Maintain accurate documentation of support activities, issue resolutions, and user instructions
  • Educate users on best practices for system usage, security awareness, and self-service tools
  • Perform routine maintenance tasks such as software updates, patching, and hardware checks
  • Collaborate with IT team members to support organization-wide initiatives and ensure high-quality user support

Requirements

Education and / or Work Experience Requirements :

  • Associate’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience
  • 1–3 years of experience in a technical support or help desk role
  • Proficiency with Windows and / or macOS environments, including common productivity applications (e.g., Microsoft 365, Google Workspace)
  • Familiarity with basic networking concepts, printer support, and remote desktop tools
  • Experience with ticketing systems (e.g., Zendesk, Freshservice, ServiceNow) is a plus
  • Strong communication and customer service skills, with the ability to explain technical issues to non-technical users
  • Industry certifications (e.g., CompTIA A+, ITIL Foundation) are desirable
  • Ability to prioritize tasks and work efficiently in a fast-paced environment

    • Physical Requirements :

  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and / or quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
  • Prolonged periods of sitting at a desk and working on a computer
  • Occasionally required to lift or move hardware or equipment up to 40 pounds
  • Ability to access equipment in confined or elevated spaces (e.g., server rooms or network closets)
  • Visual acuity to read technical materials and monitor system performance

    • Benefitsundefined

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