Technology Operations Specialist

General Statement of Job

The Technology Operations Specialist serves as a liaison between IT department staff and the

Network Operations group. Assists as required to implement, configure, maintain, and support

internal and external Microsoft and other district networks. Resolves network performance issues

and provides support as necessary to users.

Specific Duties and Responsibilities

Essential Functions :

Responsible for the implementation, configuration, maintenance, and support of internal and

external Microsoft networks and virtual machines.

• Oversee the district's data backup systems, ensuring they are operational both at the district

office and at disaster recovery sites.

effectively utilized and maintained.

at the district office and at disaster recovery sites.

ensure optimal network functionality.

district's network and systems.

they encounter.

to ensure they meet the district's needs and standards.

emergencies on an “on-call” basis.

Minimum Education and Training

High school diploma required; Associate’s degree in computer information systems recommended or

technical certification preferred.

Relevant Certifications :

CompTIA A+ preferred, Microsoft Certifications, and Certified Cybersecurity Awareness Professional

(CCAP)

Work Experience :

Minimum of 3 years of experience in computer system analysis, Information Technology support,

programming and maintenance, preferably in an educational setting.

Knowledge, Skills and Abilities

Physical Requirements :

Vision : Ability to read small print and view a computer screen for prolonged periods of time.

Hearing : Ability to tolerate exposure to noisy conditions.

Speech : Ability to be understood in face-to-face communications, to speak with a level of proficiency and volume to be understood over a telephone, computer, or virtual setting.

Upper Body Mobility : Ability to use hands to grasp and manipulate small objects; manipulate fingers; twist and bend at wrist and elbows; extend arms to reach outward and upward; use hands and arms to lift objects; turn, raise, and lower head.

Strength : Ability to lift, push, pull and / or carry objects which weigh fifteen (15) or more pounds on a frequent basis.

Environmental Requirements : Ability to work cooperatively with others; work independently; work indoors; work outdoors as necessary for the position.

Mental Requirements : Ability to read, write, understand, interpret, and apply information on a moderately complex level essential for successful job performance; math skills at a proficiency level appropriate to the position; sound judgement; the ability to process information quickly; learn quickly and follow verbal procedures and standards; give verbal instruction; rank tasks in order of importance; copy, compare, compile and coordinate information and records.

Understands and adequately manages stressful situations.

Additional Work Conditions and Physical Abilities : Occasional local travel required. Reliable transportation required.