COVID 19 UPDATE : Volusion responded to the pandemic by transitioning to a fully remote workforce in 2020 and 2021. As we continue to navigate our new normal, Volusion provides workplace flexibility for employees to work from home and in the office. During these unprecedented times Volusion continues to provide stability and growth opportunities to our employees and merchants alike. We are actively interviewing for key roles in order to meet our product roadmap goals; for the time being all interviews will be conducted virtually.
- You must have a secure connection to the internet and be able to work from home using a company issued laptop during your shift
- During this time ability to work autonomously will be very important
- This is a full time position
- Please read below for SHIFT AND COMPENSATION information
- Volusion is located in Austin, TX. This position is a hybrid role, we are interested in candidates who would be able to work on site 2-3 days per week.
At Volusion, we make products that people love. Our teams are dedicated to providing SaaS commerce solutions and services for all business types, ranging from startups to large enterprises. If you are the kind of entrepreneur that loves working in teams, has a passion for driving positive change, and wants to change the world with your ideas, we want to hear from you. The rundown :
As a Customer Support Specialist, you will guide our merchants through any questions or challenges they may face with their online store. Every call, chat or ticket is an opportunity to educate our merchants on our industry leading ecommerce software. There are times when you won’t know the answer so we are looking for folks who are up for a challenge and are naturally curious. You will :
Respond to customer inquiries via phone, chat session or CRM ticketMeet and exceed service level goals set for the Customer Experience teamProactively communicate with customers to help them understand the inner workings of our products and servicesTroubleshoot customer issues pertaining to product usage and configurationTroubleshoot possible flaws with web-based software productLearn so much about our ecommerce platform that you will be able to create and run your own store!Keep it simple and move fast!Have fun!Shift / Hours :
During training (3 weeks) you will work Monday-Friday, 8am-5pm.After training is complete you will be assigned to ONE of the following shifts :M-F 10am-7pm M-F 8am-5pm M-F 11am-8pm M-F 9am-6pmWe will try to accommodate your first choice, but it is not guaranteedCompensation :
Starting pay is $16.50 per hour . This is a full time position.You have the opportunity to increase your pay once you are meeting baseline metrics for 90 consecutive days.We are looking for someone with :
1 year of recent call center experienceProficient with internet and technology in generalAbility to communicate in a clear and logical fashion verbally and in writingA passion for helping peopleSuperior patience and thoroughnessAbility to identify, prioritize and solve problems above merely answering questionsAbility to effectively solve complex problems and explain it in simple formUnderstanding of DNS and EmailSome knowledge of HTML, CSS, and SQLKnowledge of e-commerceEntrepreneurial endeavors- if you’ve ever run your own business in any form or fashion that’s a plus!Who is also the embodiment of our (we hope you are nodding your head in agreement as you browse through it!) :
Humble : No sense of entitlement, grateful, unassuming, respectful of othersEffective : Accountable, delivers results on time, follows through to completionAdaptable : Open to change, flexible, resilient, willing to fill any roleTransparent : Clear, candid and open communication integrity, conveys the right information at the right timeCollaborative : Works jointly and cooperatively; engages to evolve solutions, a team playerA founder : Perpetual learner, takes ownership, shows initiative, thinks holistically to solve for the customerBenefits & Perks :
Competitive Compensation Packages401(k) with Company MatchingMedical, Dental, Vision, and Voluntary Life InsuranceEmployee Assistance ProgramWellness InitiativesLifestyle Perk StipendPaid Parental LeaveFlexible Paid Time OffTwo Volunteer Days OffBirthday OffRemote Work FlexibilityProfessional Development Opportunities for Career and Skills AdvancementRobust Peer Recognition ProgramVirtual workshops, lunches, drawings, trivia, and celebrations for random daysGiving Back to the Community InitiativesQuarterly Team Building Events