IT Technician

Overview

IT Technician - Technology

Flexible Shifts -Open to Night Shifts, Weekends & Holidays

Provide IT technical support for fulfillment operation center. Work independently and with minimal supervision. Responsible for prioritizing work based on criticality. Responsible for individual workload and the implementation of efficient time-management practices to ensure that all individual work is addressed within established SLAs.

Primary Responsibilities :

• Provide IT technical support for incidents of up to high complexity.
• Analyze, troubleshoot, and resolve incidents in a timely manner ensuring minimal disruption to the internal customer.
• Follow company IT operational standards for reporting, monitoring, troubleshooting, and documenting issues.
• Assess issues and recommend alternative actions for incident resolution if available.
• Facilitate escalation and communication with home office and / or offshore IT teams, and / or vendors, to resolve local incidents that require more advanced knowledge and skillset.
• Hardware installation, configuration, and maintenance of all desktops, laptops, and peripherals.
• Hardware installation, configuration, and maintenance of all RF and RFID equipment.
• Perform Bare-Metal desktop builds using Windows SCCM
• Perform software installations using Windows Software Center Support Console
• Understand business processes being supported in fulfillment center and the related critical applications.
• Interact with business customers and react accordingly to changing environments and business needs.
• Support the policies, practices, and methodologies of the IT organization.
• Participate in IT Field Operation initiatives and projects as they arise.
• Identify trends to proactively prevent problems and escalations.
• Ability to lift =50lbs of materials, tools, or IT related equipment.

MINIMUM POSITION SPECIFICATION GUIDELINES

Basic Knowledge :

Positional Knowledge :

Previous Experience :

Enjoy a rewarding career at JCPenney Corporate, where we offer a competitive benefits package, a vibrant work environment, and the opportunity to make a difference at one of America's most iconic retailers.

About JCPenney :

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney's Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter and LinkedIn.

For more opportunities to join our team please visit our careers page.

Pay Range

USD $22.31 - USD $27.88 / Hr.