Director, Front Line Controls Officer – Technology & Infrastructure
About the Role
We are seeking a strategic and experienced Director, Front Line Controls Officer to lead and enhance the technology and infrastructure control environment. This role reports to the Managing Director, Front Line Control Officer and serves as a primary risk partner to Infrastructure leadership, ensuring proactive identification, assessment, and mitigation of technology risks across the enterprise. Key focus areas include Asset Management, Change Management, and Identity and Access Management (IAM).
Responsibilities :
Leadership & Strategy
- Provide oversight and strategic direction for the Technology Front Line Unit (FLU), aligning with the objectives of the Chief Controls Officer and IT First Line Controls Officer.
- Apply agile principles to promote transparency and adaptability.
Controls Design & Inventory
Collaborate with FLUs to design, implement, and maintain effective controls across infrastructure and IAM domains.Build and manage a comprehensive control inventory mapped to risks, regulatory requirements, and internal policies.Proactive Oversight
Identify control issues, emerging risks, and process deficiencies early.Lead root cause analysis and remediation planning to address control gaps and prevent recurrence.Analyze risk data to assess likelihood, impact, and trends, providing actionable insights to leadership.Infrastructure and Availability
Evaluate incident and problem impacts on the control environment and recommend preventive enhancements.Govern patch management programs to ensure timely vulnerability remediation aligned with risk appetite.RCSA Program Management
Lead execution and documentation of Risk and Control Self-Assessment (RCSA) processes across FLUs.Design and enhance RCSA programs to ensure compliance with internal policies, regulatory requirements, and industry standards.Reporting & Communication
Develop and deliver executive-level reporting on risk trends, control effectiveness, and areas requiring attention.Continuous Improvement
Continuously evaluate and improve the risk and control environment in response to regulatory changes, business evolution, and emerging risks.Audit & Regulatory Coordination
Support internal audits and regulatory examinations with accurate documentation and evidence.Act as liaison between business units and regulators, providing transparent updates on risk management initiatives.Compliance Assurance
Ensure adherence to applicable regulations and standards in close partnership with Compliance, Internal Audit, and other control functions.Qualifications
Education
High school diploma or GED required.Bachelor’s degree in Technology, Risk Management, or related field preferred.Advanced degree and / or certifications (., CISA, CISSP, CCSP, PMP) strongly preferred.Experience
7+ years in risk management, operational risk, or internal audit within banking or financial services.Proven leadership in RCSA, internal audit, or similar assessment / testing programs.Knowledge & Skills
Deep understanding of banking regulations, risk frameworks, internal control standards, and audit methodologies.Strong familiarity with infrastructure management practices and systems.Expertise in operational risk management and control assessment methodologies.Knowledge of OCC Heightened Standards and Category IV banking requirements preferred.Proficiency in technology risk frameworks (., NIST, ISO, FFIEC), CRI / CRI Profile, and risk rating methodologies.Experience in asset management, change management, database management, IAM, configuration management, network security, capacity management, and incident / problem management.Strong communication, influencing, and negotiation skills at the executive level.Ability to translate complex technical risks into clear business language.Strategic thinker with strong execution capabilities and sound judgment.