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Customer Service Representative

Customer Service Representative

Trans-BridgeClinton Township, Michigan, USA
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Position Title : Customer Service Representative

Exempt / Non-Exempt : Non-Exempt

Employment Type : Part-Time

Location : Clinton NJ

Work Days / Hours : 3 weekdays / week approx 4 : 30am - 10 : 00am

Job Description :

Trans-Bridge Tours Inc. is seeking a part-time Customer Service Representative who will play a vital role in our company. This position will need a person with a positive attitude and excellent customer service skills in order to interact with the companys customers by addressing inquiries and resolving issues.

PLEASE NOTE : This position requires an on-site presence in Clinton NJ and the hours are early mornings (approx. 4 : 30 AM - 10 : 00 AM) 3 weekdays / week.

Responsibilities :

  • Interact with customers via telephone and in-person to provide bus schedules prices sell tickets make reservations and process payments for Trans-Bridge Lines Inc.
  • Field customer questions and issues and ensure appropriate actions are taken to resolve customers concerns..
  • Daily cash out report for Trans-Bridge Lines.
  • Knowledge of various computer programs.
  • Open and / or close ticket office as needed.
  • Maintain a clean and neat working area.
  • Follow company policies to ensure the safety of customers and co-workers.
  • Perform other duties as assigned and directed by management.

Required Skills / Abilities :

  • Excellent communication skills with customers and co-workers including listening being polite helpful and courteous.
  • Service-oriented and able to resolve customer issues / concerns.
  • Reliable and responsible.
  • Strong attention to detail.
  • Basic computer skills with the ability to learn new software.

    • Education and Experience :

  • High school diploma or equivalent.
  • Customer Service experience

    • Physical Requirements :

  • Extended periods of sitting and standing.
  • Must be able to lift 15 pounds.

    • About Us :

    Trans-Bridge Lines Inc. is a family-owned and operated Lehigh Valley motorcoach its 84th year the company offers daily service to New York City Newark Airport and Wall Street from the Lehigh Valley area and Clinton New Jersey. Affiliate Company Delaware River Coach Lines operates local transit service between Easton and Phillipsburg under contract with New Jersey Transit. Trans-Bridges Charter Department is available for business groups schools and organizations with custom-designed one-day and overnight trips sporting events shows and special city tours. Trans-Bridge Tours another affiliate company offers One-Day Multi-Day and Casino Tours. The companies are now in the familys third generation of ownership and management.

    EEO Statement

    Trans-Bridge Tours Inc. is an Equal Opportunity Employer.

    Offers of employment are contingent upon passing drug and screening criteria pertaining to the job.

    Required Experience :

    Unclear Seniority

    Key Skills

    Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

    Experience : years

    Vacancy : 1

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    Customer Service Representative • Clinton Township, Michigan, USA