IT Incident Manager (Austin)Proven Recruiting • Austin, TX, US
IT Incident Manager (Austin)
Proven Recruiting • Austin, TX, US
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job_description.job_card.job_descriptionStrong ability to manage up and align with leadership; comfortable pushing back and driving correct incident-response decisions. Self-starter with experience delivering technical incident-management presentations and guiding teams on proper escalation paths. Whats Next : Please email your resume directly to Jennie : jfarmer@provenrecruiting.com if you are interested. What does this position pay? Compensation is determined by several factors which may include skillset, experience level, and geographic location. Diversity Note : We actively support and promote people of various background from race, religion, gender to geographical area, university, lifestyle, and personality type. Proven recruiting is minority-owned, majority women and is a strong advocate for diversity and inclusion in the community. Apply Today!
What you will do :
- Run end-to-end incident management : monitor alerts, lead bridge calls, drive root cause, coordinate teams, and close out problem records.
- Review past incidents to identify false escalations or missed early detections; train support teams on improved handling and escalation criteria.
- Partner with app, infra, and leadership teams to refine alerting, escalation flows, and communication during high-impact events.
Who you are :
25 years hands-on incident management experience (triage, escalation, major-incident command) with ITIL processes and tools such as ServiceNow, PagerDuty / OpsGenie, Nagios / DataDog.
Location : Austin, TX onsite 5x a week
The expected range for this role is $45-60 / hr Please note this range is an estimate and actual pay may vary based on qualifications and experience.
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Incident Manager • Austin, TX, US
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