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Command Center Associate

Command Center Associate

Floor & Decor HoldingsGrand Rapids, MI, US
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Customer Storage Buy Specialist

This role has a minimum base pay from $15.15 per hour with higher starting pay available based on experience.

This position is responsible for greeting customers and managing the customer storage buy pick-up process. Full-time and part-time positions available.

Major responsibilities :

  • Meet and greet storage buy customers.
  • Manage the storage buy pick-up process with the companys car topper program.
  • Demonstrate knowledge and comply with the companys phone answering standard operating procedures (SOP).
  • Verify the identity of the person picking up the storage buy order(s) to ensure he / she is authorized to do so.
  • Obtain the required customer information on all storage buy pick-ups.
  • Deliver customer storage buy orders in POS.
  • Comply with the companys safety standard operating procedures for lifting practices.
  • Be an expert in all product knowledge and assist customers with product questions and selections.
  • Clean and stock products according to Floor & Dcors brand standards.
  • Act and work in a manner that is consistent with the companys core roles.

Minimum eligibility requirements :

  • One year of retail sales experience required or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
  • Excellent communication skills (verbal and written).
  • Excellent interpersonal skills with the ability to work with all levels of store management and store associates.
  • Strong computer skills and internet project coordination experience.
  • Must be a self-starter and work well in a fast-paced environment.

    • Working conditions :

  • While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy.

    • Physical / sensory requirements :

    Physical work ability to exert 30 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and / or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

    Store hours :

    Monday - Friday 7 : 00 AM - 8 : 00 PM

    Saturday 8 : 00 AM - 7 : 00 PM

    Sunday 10 : 00 AM - 6 : 00 PM

    Pickup hours :

    Monday - Friday 7 : 00 AM - 7 : 00 PM

    Saturday 8 : 00 AM - 7 : 00 PM

    Sunday 10 : 00 AM - 6 : 00 PM

    Benefits & rewards :

  • Bonus opportunities at every level
  • Career advancement opportunities
  • Relocation opportunities across the country
  • 401k with discretionary company match
  • Employee Stock Purchase Plan
  • Referral Bonus Program
  • A personal holiday and Volunteer Time Off program
  • Medical, Dental, Vision, Life and other insurance plans (subject to eligibility criteria)

    • Equal employment opportunity :

    Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.

    This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

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    Center Center • Grand Rapids, MI, US