Senior Claims Advocate

This job is with Marsh McLennan, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Senior Claims Advocate

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. More than 11,000 of the industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as a Senior Claims Advocate at Horton, a Marsh McLennan Agency (MMA).

MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE : MMC).

What You Do

Senior Claims Advocate

Provide technical services within a specialized function in direct support of Sales & Service teams

Collaborate with team for efficient objectives, processes and procedures through continuous improvement efforts

Oversee claim assignments, services and onboarding to implement procedures for clients

Provide claim consultation and client advocacy for assigned producer's clients

Coordinate, facilitate, prepare and attend all scheduled client claim reviews

Identify, organize and execute client claim review meeting agenda

Collaborate with carriers / TPA to develop appropriate claims action plans and target dates. Ensure carrier / TPA follows through on plans

Prepare unit stat reviews for Special Service Clients

Evaluate large files for settlement value and appropriate reserves. Discuss with carrier / TPA to ensure claim is appropriately reserved

Track complicated claims for resolution plans and closure

Document clearly and concisely all relevant activity on assigned files and makes recommendations for additional activity as appropriate

Assist and participate in prospecting. Attend prospect calls or meetings as requested

Provide specialized claim service as requested

Act as a resource for clients in resolving their claim concerns

Coordinates with Carrier Claim Liaison to ensure quality claim service

Collaborate as team to coordinate effective participation in claim meetings

Facilitate claim training to ensure all claims team members continue to grow their claims knowledge and meet the claims needs of our clients

Troubleshooting of coverage problems as well as other types of declinations

Train intradepartmental staff on effective internal claim management procedures

Other duties as assigned

Your Education and Experience

Required

Property and Casualty License must be obtained within 75 days of the first day of New Hire Onboarding

Commitment to advancing your insurance knowledge via training and obtaining approved industry designation

Associate in Claims (AIC)

4+ years claims experience and have strong commercial lines coverage knowledge.

Must understand all forms of coverage.

The employee is responsible for adherence to the stated expectations of the E&O Plus Quality Management Program

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are :

Generous time off, including personal and volunteering

Tuition reimbursement and professional development opportunities

Hybrid work

Charitable contribution match programs

Stock purchase opportunities

To learn more about a career at MMA, check us out online : http : / / marshmma.com / careers or flip through our recruiting brochure : https : / / bit.ly / 3Qpcjmw

Follow us on social media to meet our colleagues and see what makes us tick :

https : / / www.instagram.com / lifeatmma /

https : / / www.facebook.com / LifeatMMA

https : / / twitter.com / marsh_mma

https : / / www.linkedin.com / company / marsh-mclennan-agency /

Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority / Female / Disability / Vet / Sexual Orientation / Gender Identity employers.

The applicable base salary range for this role is $78,100 to $145,700.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

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