Client Service Specialist

Client Service Lead

Insight Global is seeking a Client Service Lead for one of our premier clients to sit at a new warehouse location in Commercial Point, OH. The Client Service Lead will act as the primary point of contact with the client at a particular site and work as an intermediary for communication between the client and their operations team. They will be responsible for tracking and coordinating shipment issues to the client to ensure prompt resolution and / or delivery and be responsible for purchase order accuracy, shipment tracking and fulfillment reliability. The Client Service Lead will provide data integrity and reporting updates to leadership as requested.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

Skills and Requirements : 1+ years of experience in a client facing role supporting fortune 100 clients; logistics background - understanding warehouse logistics and operations; experience investigating and resolving client complaints by identifying root causes, recommending solutions, and ensuring timely follow-up; monitor and document recurring issues to drive process improvements and enhance client satisfaction; experience being in a customer facing role and excellent customer service skills; proficiency within Microsoft Office, specifically Excel; 3PL experience; bachelors degree in supply chain or related field.