T&L Support Specialist

Position Details

Position Information

About Us

Howard Community College (HCC) is an exciting place to work, learn, and grow! We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, 2009-2020.

Howard Community College values diversity among its faculty, staff and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here!

Position Title

T&L Support Specialist

FLSA

Non-Exempt

FT / PT

Full Time

Hours Per Week

37.5

Work Schedule

M-F 8 : 30-5

Grade

Compensation Range

$38,545

Summary

Responsible for coordinating and performing a range of advanced, detail-oriented processes while providing comprehensive administrative and clerical support to Teaching & Learning Operations (TLO). This includes managing Academic & Event Scheduling, overseeing the coordination of academic courses, special events, and meetings, as well as providing contract processing support by preparing, reviewing, and tracking agreements. Serves as a key liaison for faculty, staff, and administrators across all TLO divisions, ensuring effective communication, collaboration, and resolution of issues. Creates and maintains a positive, welcoming environment, fostering strong relationships within the campus community and with external stakeholders. This role supports the efficient operation of TLO initiatives, enhancing overall service delivery and engagement.

Essential Role Responsibilities

WORK PERFORMED

General Duties :

• Resolve in-person, phone, helpdesk, and email inquiries related to college policies, teaching, and learning processes.
• Supports the onboarding and cross-training of TLO staff on HCC procedures, processes, and policies.
• Contribute to the implementation of process improvements within the Teaching & Learning area or across the College.
• Maintain office files, including administrative forms, and manage correspondence, reports, and memos by drafting, editing, and word-processing as needed.
• Operate the Teams site for centralized procedural instructions, documents, and data tracking.
• Perform detailed data entry and validation in Ellucian Colleague and process data retrieval requests via Ellucian Colleague / InfoView.
• Conduct system testing for Ellucian Colleague, Self-Service, and Ad Astra, and assist with training on new software or process adaptations.
• Support the dissemination and communication of information to division staff and faculty, and additional stakeholders.
• Provide backup assistance to the Operations Manager as needed.
• Assist in creating and maintaining contact and distribution lists.
• Manage ordering for supplies, including Office Depot, Amazon, and catering needs.
• Onboard and cross-train institutional stakeholders while reinforcing HCC procedures, processes, and policies as required.

Academic & Event Scheduling (to include but not be limited to) :

Contract processing support (to include but not be limited to) :

Minimum Education Required

Associate's degree

Experience Required

Preferred Experience

KNOWLEDGE REQUIRED

OTHER REQUIREMENTS

DIRECT SUPERVISION - Not Supervisory

Physical Demand Summary

Busy office environment. Ability to meet constant deadlines and to use analytical and problem-solving skills in a diplomatic and professional manner. Ongoing distractions with the high traffic of people, phone calls, and inquiries. Prolonged sitting, typing, and focus on a computer monitor. Must be willing to work additional hours, especially in times of peak activity.

Supervisory Position?

No

Division

Teaching and Learning Services

Department

xxxxx_Teaching and Learning Services - New

Posting Detail Information

Posting Number

B516P

Number of Vacancies

Best Consideration Date

08 / 25 / 2025

Job Open Date

08 / 11 / 2025

Job Close Date

Continuous Recruitment?

No

Job Category

Staff

Benefits Summary

Howard Community College offers competitive salaries, excellent medical and dental selections, tuition reimbursement and paid leave programs. As a participating member of the Maryland Retirement and Pension System, HCC offers two retirement options : The Pension, which requires a 7% employee contribution and The ORP, a 403(b) with a 7.25% employer contribution only. Employees in positions that do not require a bachelor's degree must participate in The Pension. Employees that possess a bachelor's degree and hold professional positions that require a bachelor's degree may choose to participate in either The Pension or The ORP.

Applicant Instructions

HCC is interested in all qualified applicants who are eligible to work in the United States. However, HCC will generally not sponsor applicants for work visas. Due to HCC policy, only employees living in states contiguous to Maryland are eligible for work at HCC and include Virginia, West Virginia, Washington DC, Pennsylvania. Candidates must live in the commutable area or willing to relocate at their own expense if offered the position because HCC does not offer relocation benefits.

Please complete the entire HCC Employment Application (Candidates will be evaluated on completing the college's application in full).

Quick Link for Internal Postings

EEO Statement

Howard Community College (HCC) is an Equal Employment Opportunity & Affirmative Action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status.

HCC understands that persons with specific disabilities may need assistance with the job application process and / or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at 443-518-1100.