Technical SupportIndotronix International Corporation • Salt Lake City, UT, United States
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Technical Support
Indotronix International Corporation • Salt Lake City, UT, United States
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job_description.job_card.job_descriptionAnswers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests. Requests handled include support of hardware, software, client and COTS applications as well as network and user administration. Escalates complex problems to other resolver teams or vendors.
Technical Support | Salt Lake City, Utah, United States
Position : Technical Support
Location : Salt Lake City, UT 84120
Duration : 3+ Months Contract
Pay Rate : $15.54 / hr on W2
Hybrid Schedule :
Expected in-office days : 3 times a week
Expected remote days : 2 times a week
Daily working hours : The schedules can fall anywhere from 6am-7pm EST sun-sat.
Job Profile Summary :
- Advises and assists users over the telephone, email or chat to resolve incidents related to hardware, software, network connectivity and peripherals.
- Screens, diagnoses, researches, and resolves user issues. Maintains passwords, data integrity and file system security for the desktop environment.
- Provides onboarding support of new associates, including laptop and / or desktop configuration, system access and security clearances. Documents service requests and dispatches orders to support groups for problem resolution.
- Provides quick response to ensure maximum uptime of all users and to meet or exceed Service Level Agreements (SLAs)
Key Responsibilities :
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Technical Support • Salt Lake City, UT, United States
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