Helpdesk Coordinator

Job Title : Helpdesk Coordinator

Location : Plano TX

Duration : 6 Months

Role Overview :

We are looking for a Helpdesk Coordinator to manage helpdesk operations during the decommissioning phase. The candidate will handle user queries escalate issues as needed and ensure timely resolution.

Key Responsibilities :

Serve as the primary contact for helpdesk support during decommission.

Log track and resolve user issues efficiently.

Escalate complex problems to technical teams and follow up on resolutions.

Maintain accurate records of helpdesk activities and prepare reports.

Ensure compliance with organizational standards and SLAs.

Required Skills :

Experience in helpdesk or support coordination roles.

Strong organizational and communication skills.

Ability to manage multiple tasks in a fast-paced environment.

Familiarity with ticketing systems and IT support processes.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work : No

Employment Type : Contract

Key Skills

Computer Hardware,Mac Os,Active Directory,VMware,ConnectWise,HP Service Manager,Microsoft Windows Server,Mobile Devices,Windows,Help Desk,Operating Systems,Remedy

Experience : years

Vacancy : 1