Job Description
Job Description
Description : General Summary :
Provides safe and effective termite management services to residential customers, to achieve required
performance outcomes. Promotes the company with customers and takes advantage of
opportunities to strengthen ties with existing and prospective customers. Keeps records of service
activities and submits reports to management as required.
To qualify for employment individuals must meet the basic qualifications and be able to perform the
required competencies. Reasonable accommodations may be made to help people with disabilities
perform in this position.
Time Allocation :
95% of time is spent in field performing services. 5% of time is spent in the office on administrative duties.
Required Competencies :
CUSTOMER RELATIONS
- Is courteous, professional and customer service minded at all times
TECHNICAL SERVICE
Effectively inspects, diagnoses problems, and renders service using approved materials and methodsMakes sure customers are 100% satisfiedPRODUCTIVITY
Makes productive use of service time and travel25k+ per month in productionPrioritizes well to balance work completion and special needsCOMPLIANCE AND SAFETY
Attends all scheduled trainingAttains pest control certificationApplies pesticides safely and effectively in accordance with the label and state regulationsSERVICE
Efficiently responds to unscheduled requests for serviceCommunicates with customers and the Company, in a timely fashion, to assure a smooth flow of serviceFollows company policies and proceduresMaintains accurate records of service time, materials and other required customer informationCARE AND CUSTODY
Maintains care and custody of company vehicle, communication equipment, and other tools, materials and records.SALES SUPPORT
Works cooperatively to refer, promote or sell new services, new customersContinues to resell(retain)through service qualityContinuously funnels leads to sales departmentOTHER
Performs other duties as requiredAchieves minimum sales generated goal per month (see attached table)Required Performance Outcomes :
Zero service quality complaints98.5% of scheduled monthly services completedLess than 1% monthly customer attritionAverage materials usage 6% of revenueRoute paperwork fully completed and submitted daily and on timeZero at-fault vehicle accidentsGets minimum 4 customer surveys (Google+, Angie’s List, Yelp, etc.) per monthWorks overtime when necessary (inclement weather, etc.)Requirements :
Basic Qualifications - Required :
Valid motor vehicle operator's license, and safe operatorRead, write, speak, and comprehend EnglishAt least 18 years of ageLegal to work in the U.S.Possess a high school diploma or G.E.D.Reliable transportation to and from workAvailable to work required days and timesFree of any illegal drug use; 0 tolerance drug policyBasic Qualifications - Preferred :
2-year college degreeRequired Credentials / Certification(s) :
Attend state certified tech school within 75 daysObtain and maintain NC Certified Applicator’s Certification within 9 monthsRequired Knowledge :
Reading, writing, and speaking English, and basic mathematicsCommunication technologies such as iPhone, e-mail, webOrganizing and prioritizing tasks and timePredominant pest pressures and treatment alternatives for pests & termitesAssigned territory, customers and their preferences / needsTreatment regulations and safety proceduresComputer handheld technology : iPhone, PestPacRequired Skills :
Reading, writing, and arithmeticOrganizing and managing timeInspecting and diagnosing pest problemsPerforming safe and effective pest managementScheduling services using service scheduling software & office personnelRequired Physical Abilities :
Sit, stand, walk, hear, touch, talk, write, type, smell, drive, crouch, crawl, see close up and far away, use handheld computer, use computer monitor and keyboard, ascend / descend a ladder, use small hand / power tools, lift and carry up to 50 pounds, and tolerate heights, confined working spaces, and variable weather conditions.