Account Service Manager

Account Service Manager

Chubb Global Services – North America manages the delivery of Chubb products and services to global customers for sophisticated risk management programs through the Chubb Global Network.

Under limited supervision, work within the Account Management Service team to perform a variety of responsibilities and tasks required as part of a Chubb Controlled Master Program.

Responsibilities include :

Review and set-up New Business and Renewal Multinational programs based on information received from Underwriters within the established timeframes and quality standards of Chubb Global Services

Prepare program implementation notice and policy issuance instructions

Premium invoicing and registrations

Issuance of claims bulletins

Request local quotes

Track and manage issuance of local policies, certificates, invoices and premium

Maintain electronic files according to established protocols

Maintain account checklists within established standards for monthly metrics reporting

Communicate and escalate open items as required to ensure resolution and “end to end” account management

Manage critical service activities including delay reasons, within required timeframes

Build and develop a close working relationship with all internal and external customers

Participate in account related meetings (i.e. Binding, Account Status, Pre-Renewal and Stewardship meetings)

Excellent organizational skills and ability to handle multiple priorities

College degree in Accounting or Finance or comparable business experience

Strong analytical skills, attention to detail, and proficiency in reconciliation work

Intermediate / Advanced knowledge of Excel, Word, and Access

Excellent written and oral communication skills

Ability to quickly establish strong working relationships and instill confidence with external customers, team members and all levels of management

Able to work effectively in a team environment

Ability to operate with a minimum of structure and capable of working / participating in an environment which is constantly changing

High commitment to quality

Ability to work under pressure and within established standards and timetables

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.