Technical Support Specialist

Technical Support Specialist, Boca Raton, FL

The Technical Support Specialist candidates should have a mix of technical and customer service skills and be passionate about technology and helping people. The Technical Support Specialist must have great customer service skills, strong problem solving and troubleshooting skills, ability to perform work independently and / or in a team environment and must be highly motivated and eager to learn in a fast-paced environment. The Technical Support Specialist must be comfortable interacting with clients via phone, e-mail, in person, virtually, etc.

The Technical Support Specialist operates in a professional office environment. This role routinely uses, but is not limited to, standard office equipment such as computers, laptops, phones, cell phones, photocopiers, filing cabinets and fax machines. This job requires constant driving in South Florida. The candidate must be able and willing to drive often, to different clients. Valid Driver's License required, ability and willingness to drive to different locations is required.

This is a full-time position, and the hours of work and days are Monday through Friday, 8 : 30 am to 5 : 30 pm. Some flexibility in hours is allowed, but the employee must be available during the "core" work hours of 9am to 5pm Occasional evening and weekend work may be required when urgent issues arise.

Technical Support Specialist Responsibilities :

• Investigate user tech problems and identify their source; determine possible solutions; test and implement solutions as appropriate.
• Experience with Active Directory, resetting passwords, handling connectivity issues.
• Assist with Network, including maintaining firewalls, basic configuring VPN, managing host security, file permissions, file system integrity, and adding and deleting users.
• Do installs, configurations and maintains personal computers, Windows networks, file servers, network cabling, and other related equipment, devices, and systems; adds or upgrades and configures disk drives, printers and related equipment.
• Follow up and see all tickets through to timely resolution.
• Ensure proper recording and closure of all tickets.
• Create accounts and configure hardware as part of the on-boarding process as needed.
• Maintain confidentiality of the information being processed, stored or accessed by the end-users on the network.

Technical Support Specialist Qualifications :

Benefits include medical insurance, retirement plan, PTO, etc. Salary : 80K+ DOE. Keywords : Boca Raton FL Jobs, Technical Support Specialist, Windows XP, Mac OS X, MS Office, MS Outlook, Adobe, Active Directory, Exchange File Server, PC Connectivity, Ethernet, TCP / IP, VPN, Wi-Fi, Remote Support, Printers, Scanners, Mobile Devices, iOS, Android, PC Hardware, Network, Networking, Florida Recruiters, Information Technology Jobs, IT Jobs, Florida Recruiting

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