Night Auditor

Night Auditor

At Hyatt Place Fort Worth, we believe our guests select Hyatt Place because of our caring and attentive team members who are focused on providing efficient service and meaningful experiences. The Night Auditor reconciles daily activity and closes all accounts in preparation for the new day. All information will be processed and formatted into daily reports and distributed as the morning reports to finance and housekeeping. Check-in / check-out hotel guests courteously and efficiently process all payments according to hotel requirements. Provide information and assistance to guests and visitors.

Principle Responsibilities and Duties

• Maintain complete knowledge of and comply with all departmental policies / service procedures / standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Maintain complete knowledge of :

All hotel features / services, hours of operation

General Job Responsibilities and Duties

To perform the job successfully, an individual should demonstrate the following Silverton Values :

Skills, Education & Other Requirements

Required Work Cards

Machinery, Work Equipment, Programs, Software, Hardware Used

Hyatt Place complies with all laws prohibiting discrimination against employees and applicants based on race, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, citizenship status, disability, genetic information, or veterans' status.